What you'll be doing As Operations Manager, you'll take ownership of a portfolio of hospital retail sites, ensuring they consistently deliver excellent customer service, commercial success and operational excellence. You'll: Lead, coach and develop Site Managers and their teams across multiple hospital locations. Drive retail sales and profitability while effectively managing budgets and financial performance. Ensure outstanding customer experiences across restaurants, coffee shops, retail outlets and vending services. Recruit, induct, train and support managers to build engaged, high-performing teams. Build strong relationships with NHS stakeholders and clients, providing regular operational updates and maintaining excellent service standards. Monitor compliance, health & safety and company procedures across all sites. Lead the successful mobilisation and demobilisation of contracts, working closely with support functions to ensure a seamless transition. Identify opportunities for continuous improvement, innovation and growth across your portfolio. Working Pattern: 5 days over 7 (predominantly Monday to Friday) Job ID: 7074 What can you bring? We're looking for a passionate and commercially minded leader who thrives in a multi-site environment. You'll have: Proven experience managing multiple sites and leading large operational teams. Strong retail or contract catering management experience (healthcare experience is desirable). A genuine passion for delivering exceptional customer service. Excellent leadership skills with the ability to inspire, motivate and develop teams. Strong financial and commercial acumen, with experience managing budgets and driving sales growth. Excellent relationship-building and stakeholder management skills, with confidence working alongside clients and senior leaders. The ability to prioritise, solve problems and deliver results in a fast-paced operational environment. If you're an experienced multi-site leader looking for your next challenge and want to play a key role in delivering exceptional retail services within the NHS, we'd love to hear from you.
Operations Manager – Retail Healthcare in London employer: Elior
Elior is an exceptional employer, offering a dynamic work environment where you can make a real impact in the lives of students through high-quality catering services. With flexible working hours, free meals, and robust career development opportunities, our culture prioritises employee well-being and growth, making it an ideal place for those passionate about food service and education.
