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- Tasks: Lead operations to create an exceptional customer experience and drive financial growth.
- Company: Dynamic company focused on delivering value and exceeding client expectations.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Field-based role with a Monday to Friday working pattern.
- Why this job: Make a real impact by leading a diverse team and shaping customer experiences.
- Qualifications: Extensive experience in contract catering and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Your key responsibilities as the Operations Director will consist of:
- Accountable for creating a culture of excellent customer experience within their community.
- Accountable for ensuring legal and company compliance within strategic area of responsibility.
- Accountable for creating a platform for financial growth, exceeding financial targets.
- Accountable for building and proactively maintaining external relationships with senior clients to exceed client expectations, delivering a value-added service proposition which will build and sustain industry competitive advantage.
- Oversee Operations Management function within area of responsibility.
- Accountable for overseeing recruitment, support, training and development of operations team in order to deliver an efficient, high quality, financially beneficial value proposition to Company and senior client in line with Company processes.
- Support the sales team with site visits, sales presentations, and ensuring bids are operationally sound.
- Developing centres of excellence within sites to be used as reference points is essential.
Working Pattern: Monday - Friday | Field-based
What can you bring? The experience and knowledge we are looking for from the future Operations Director include:
- Extensive experience in contract catering, within a multi-site, senior management role.
- Ability to demonstrate experience in leading, inspiring and motivating a large and diverse team.
- Proven experience of working closely and successfully with clients.
- Confidence in numbers and P&L management.
Operations Director (South) in London employer: Elior
Contact Detail:
Elior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director (South) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Director role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how you can contribute to creating that excellent customer experience they’re after. Tailor your answers to show you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your commitment. Plus, it’s a great way to get noticed by our hiring team!
We think you need these skills to ace Operations Director (South) in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, make sure to highlight your commitment to creating a culture of excellent customer experience. Share specific examples from your past roles where you’ve gone above and beyond to meet client needs.
Demonstrate Compliance Know-How: We want to see that you understand the importance of legal and company compliance. Include any relevant experiences where you ensured compliance in your previous positions, as this is crucial for the Operations Director role.
Highlight Financial Acumen: Since financial growth is key, don’t shy away from showcasing your experience with P&L management. Use numbers and achievements to illustrate how you’ve exceeded financial targets in your past roles.
Tailor Your Application: Make your application stand out by tailoring it specifically to the Operations Director position. Use the job description as a guide and ensure your skills and experiences align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Elior
✨Know Your Numbers
As an Operations Director, you'll need to be confident in numbers and P&L management. Brush up on your financial knowledge before the interview. Be ready to discuss how you've managed budgets and driven financial growth in previous roles.
✨Showcase Your Leadership Skills
You'll be leading a diverse team, so it's crucial to demonstrate your leadership style. Prepare examples of how you've inspired and motivated teams in the past. Think about specific challenges you faced and how you overcame them to create a positive culture.
✨Client Relationships Matter
Building and maintaining relationships with senior clients is key. Be prepared to share stories about how you've exceeded client expectations and delivered value-added services. Highlight any strategies you've used to sustain competitive advantages in your previous roles.
✨Understand the Company Culture
Research the company’s values and culture. During the interview, align your answers with their mission and vision. Show that you can create a culture of excellent customer experience by discussing how you've done this in your previous positions.