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- Tasks: Lead a dynamic team at Kenwood House, delivering exceptional hospitality and memorable experiences.
- Company: Join Elior Concessions, a people-first business with a passion for enriching lives.
- Benefits: Enjoy free meals, flexible hours, 28+ days holiday, and career development opportunities.
- Why this job: Make a real impact in a historic venue while growing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service excellence.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
The predicted salary is between 36000 - 60000 £ per year.
Join us at the iconic English Heritage site, Kenwood House, where history, culture, and exceptional hospitality come together. This is a unique opportunity to lead a high-profile venue and play a key role in delivering memorable experiences to thousands of visitors each year. Whether it’s a day out at a heritage site, museum, or entertainment venue, we make every experience extra special with fantastic hospitality and innovative food.
As General Manager, you will lead and inspire on-site teams while taking full accountability for operational excellence. You will recruit, induct, train, and support colleagues to consistently deliver a high-quality service to Elior UK, our clients, and customers.
- Motivating, developing, and managing a high-performing team
- Controlling and managing budgets to drive sustainable financial growth
- Building strong internal and external relationships, including client liaison and management reporting
- Leading operational excellence and contributing to innovative menu planning
- Ensuring full compliance with COSHH, Food Safety, Health & Safety, legal regulations, environmental policies, and duty of care
Working Pattern: 5 out of 7 days | 40 Hours Per Week
Qualifications
What can you bring?
- Proven experience in successfully managing and leading teams
- A genuine passion for customer service excellence
- A confident, positive, and collaborative leadership style
- A self-motivated and innovative approach
Perks and Benefits
Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success!
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here’s the best part - 87% of our team say they’re proud to work here!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!
General Manager in London employer: Elior
Contact Detail:
Elior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Elior. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you’ve created memorable experiences in the past. We love candidates who can bring their unique flair to the table!
✨Tip Number 3
Research is key! Dive deep into Elior’s values and recent projects. Knowing what makes us tick will not only impress us but also help you tailor your approach during interviews. It shows you’re genuinely interested in being part of our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Let’s make this happen together!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for hospitality and customer service shine through. We want to see that you genuinely care about creating memorable experiences for visitors!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in managing teams and delivering exceptional service. We love seeing how your skills align with what we do at Elior!
Be Yourself: Don’t be afraid to show your personality in your application. We’re looking for a confident and collaborative leader, so let us see the real you and how you can fit into our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Elior
✨Know Your Venue
Before the interview, take some time to research Kenwood House and its history. Familiarise yourself with its significance and the type of experiences it offers visitors. This will not only show your genuine interest but also help you connect your management style to the venue's unique atmosphere.
✨Showcase Your Leadership Style
As a General Manager, your leadership approach is crucial. Prepare examples that highlight your collaborative and positive leadership style. Think about times when you've motivated teams or improved service quality, and be ready to discuss how you can bring that to Elior Concessions.
✨Understand Operational Excellence
Brush up on what operational excellence means in the hospitality sector. Be prepared to discuss how you would ensure high standards in service delivery, budget management, and compliance with health and safety regulations. This shows you’re not just a people person but also a savvy manager.
✨Emphasise Customer Service Passion
Elior values customer service excellence, so make sure to convey your passion for creating memorable experiences. Share specific instances where you went above and beyond for customers, and how you plan to instil that same ethos in your team at Kenwood House.
