At a Glance
- Tasks: Lead a dynamic team to ensure an exceptional guest experience in a premium airport lounge.
- Company: Elior, where we believe great food makes workdays better.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and guest satisfaction.
- Why this job: Join us to create memorable experiences and elevate workplace dining.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Elior at work - Workdays Made Better with Great Food. A great workday starts with great food, and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it’s a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus, we keep teams happy, energised, and ready to take on the day.
What you’ll be doing...
- As an Assistant Manager, you will lead the day-to-day operations of a premium airport lounge environment, ensuring an exceptional experience for every guest.
- You will be responsible for managing the team, maintaining service excellence, and driving high standards across all aspects of the lounge.
- Oversee the smooth and efficient operation of the lounge, ensuring a premium guest experience.
- Lead, motivate, and support a team of lounge hosts and service staff.
- Manage staffing, rotas, and performance to maintain operational efficiency.
- Ensure all food, beverage, and service areas are consistently presented to a high standard.
- Liaise with suppliers and partners to ensure stock levels and quality are maintained.
- Monitor and respond to guest feedback, proactively resolving any issues.
Assistant Manager, Complaints in Leeds employer: Elior
Elior is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture where every team member plays a vital role in delivering outstanding service in a premium airport lounge environment. With a focus on professional development, flexible working arrangements, and a commitment to quality food experiences, Elior ensures that employees are not only supported but also empowered to thrive in their roles. Join us in creating memorable moments for our guests while enjoying the benefits of a dynamic and rewarding workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Complaints in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elior. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elior
Don't be shy about reaching out to Elior directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager, Complaints in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elior and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elior
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
