At a Glance
- Tasks: Lead daily operations in a premium airport lounge, ensuring exceptional guest experiences.
- Company: Elior, a people-first business serving diverse environments across the UK.
- Benefits: Free meals, flexible hours, 28+ days holiday, and career development opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
- Why this job: Join a supportive team where your contributions are valued and celebrated.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Elior at work - Workdays Made Better with Great Food. A great workday starts with great food, and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus, we keep teams happy, energised, and ready to take on the day.
What you'll be doing...
- Lead the day-to-day operations of a premium airport lounge environment, ensuring an exceptional experience for every guest.
- Manage the team, maintaining service excellence, and driving high standards across all aspects of the lounge.
- Oversee the smooth and efficient operation of the lounge, ensuring a premium guest experience.
- Lead, motivate, and support a team of lounge hosts and service staff.
- Manage staffing, rotas, and performance to maintain operational efficiency.
- Ensure all food, beverage, and service areas are consistently presented to a high standard.
- Liaise with suppliers and partners to ensure stock levels and quality are maintained.
- Monitor and respond to guest feedback, proactively resolving any issues.
- Ensure compliance with Health & Safety, Food Hygiene, and company policies.
- Drive continuous improvement in service delivery and team engagement.
Working pattern: 5 days out of 7
What can you bring?
- Proven experience in a supervisory or management role in hospitality or premium service environments.
- Strong leadership and people management skills.
- Passion for delivering high-quality customer experiences.
- Excellent communication, organisational, and problem-solving abilities.
- Knowledge of food hygiene and safety regulations.
- Flexibility to work varying shifts, including weekends, early mornings or evenings.
Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success!
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part-time roles, because life doesn't run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life's important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You'll Love Working Here
We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!
We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we're happy to help!
Ready to join us? Hit 'Apply Now' and let's chat!
Assistant Manager in Leeds employer: Elior
Elior is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture where every team member is valued and supported. With flexible working options, generous holiday allowances, and a commitment to career development, Elior ensures that its staff enjoy a fulfilling work-life balance while delivering outstanding service in a premium airport lounge environment. Join us to be part of a people-first business that celebrates diversity and empowers you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out Elior's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their people-first approach.
✨Tip Number 2
Practice your leadership stories! As an Assistant Manager, you'll need to demonstrate your experience in managing teams. Think of specific examples where you've motivated staff or resolved conflicts, and be ready to share them during your chat.
✨Tip Number 3
Show off your passion for customer service! Elior is all about delivering high-quality experiences, so be prepared to discuss how you've gone above and beyond for guests in previous roles. This will highlight your fit for their premium service environment.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or growth opportunities. This shows you're engaged and serious about making a positive impact at Elior.
We think you need these skills to ace Assistant Manager in Leeds
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering high-quality customer experiences and making workdays better with great food.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in hospitality or premium service environments. We love seeing how your skills align with what we’re looking for in an Assistant Manager!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences effectively without any fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Elior
✨Know the Company
Before your interview, take some time to research Elior and their mission. Understand their focus on providing great food and exceptional service in various environments. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight how you motivated your team and resolved any challenges they faced.
✨Emphasise Customer Experience
Elior is all about delivering high-quality customer experiences. Be ready to discuss how you've handled guest feedback in the past and what steps you took to ensure satisfaction. Share specific instances where you went above and beyond to create a memorable experience for customers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, and opportunities for growth within Elior. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
