At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and smooth café operations.
- Company: Join Elior Concessions, where we elevate every day out with fantastic hospitality.
- Benefits: Enjoy free meals, flexible hours, 28 days holiday, and career growth opportunities.
- Other info: Diverse and inclusive workplace with support for personal growth and wellbeing.
- Why this job: Make memorable moments for customers while developing your leadership skills.
- Qualifications: Strong leadership, communication skills, and a customer-focused approach preferred.
The predicted salary is between 30000 - 40000 £ per year.
Elior Concessions - Elevating Every Day Out. Whether it's a day out at a heritage site, museum, or entertainment venue, we make every experience extra special with fantastic hospitality and innovative food. We're the team behind the tasty treats and top-notch service that make every visit special. From a freshly brewed coffee to a gourmet meal, or a quick snack on the go, we turn food breaks into memorable moments.
Come and join the team at Kenwood House!
What you'll be doing...
- As a Supervisor, you will oversee daily operations, support your team, and ensure excellent customer service and smooth running of the Restaurant/Café/Lounge areas.
- Lead and motivate team members to deliver high standards.
- Monitor and maintain quality, hygiene, and safety procedures.
- Manage staff scheduling and daily tasks.
- Handle customer queries and resolve issues promptly.
- Support training and development of team members.
- Report operational updates and challenges to management.
- Ensure compliance with company policies and procedures.
Working Pattern: 5 Days Out Of 7 | 37.5 Hours Per Week
What can you bring?
- Strong leadership and communication skills.
- Ability to manage and motivate a team.
- Customer-focused approach.
- Good organizational and problem-solving abilities.
- Previous supervisory or team-leading experience preferred.
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life's important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You'll Love Working Here
We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we're happy to help!
Ready to join us? Hit 'Apply Now' and let's chat!
Café Supervisor in Hampstead employer: Elior
Elior Concessions is an exceptional employer that prioritises the well-being and growth of its team members. With a strong focus on work-life balance, flexible hours, and generous holiday allowances, employees enjoy a supportive environment where they can thrive. The company fosters a culture of inclusivity and development, offering numerous opportunities for career advancement while ensuring that every team member feels valued and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Café Supervisor in Hampstead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Elior Concessions. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership and customer service skills can shine in the Café Supervisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! Elior is all about creating memorable moments, so let your passion for hospitality come through. Share stories from your previous experiences that highlight your ability to motivate a team and handle customer queries effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website to make sure your application gets noticed!
We think you need these skills to ace Café Supervisor in Hampstead
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about the opportunity to lead a team and create memorable experiences for our customers.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience. Focus on your leadership skills and any previous supervisory roles you've had. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate when candidates can communicate effectively, just like we expect from our team members!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Elior
✨Know the Company Inside Out
Before your interview, take some time to research Elior Concessions. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Café Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. Be ready to discuss how you motivate and support your team to achieve high standards.
✨Prepare for Customer Service Scenarios
Customer service is key in this role, so think about common challenges you might face in a café setting. Prepare to discuss how you would handle difficult customer queries or complaints. Showing that you can maintain a calm and professional demeanour under pressure will impress your interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
