At a Glance
- Tasks: Engage with clients, manage retention pipelines, and optimise B2B offers.
- Company: Elior UK, a leader in contract catering with a focus on client relationships.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Field-based role with a dynamic team and nationwide travel.
- Why this job: Make a real impact by enhancing client relationships and driving retention strategies.
- Qualifications: Experience in contract catering, strong communication skills, and analytical abilities.
The predicted salary is between 30000 - 40000 € per year.
What you’ll be doing… The Overall Purpose of Job is to engage with regional Business & Industry clients and work closely with internal stakeholders in support of the retention strategy.
Key responsibilities include:
- Retention pipeline management: Manage and maintain the annual retention pipeline across Elior divisions, including contract end dates, risk profiling, renewal activity, and reporting. Ensure accurate tracking of contract status, decision dates, and risk %, supporting delivery of annual renewal and retention targets set by Elior UK Leadership.
- Stakeholder engagement & governance: Hold regular meetings with Operations Directors/Managers to review activity, actions, and upcoming renewals. Collaborate with Operations and Support Services to optimise B2B offers for SME contracts based on client feedback and retention objectives.
- CRM & reporting oversight: Use CRM systems to record actions, monitor stakeholder input, and track contract vulnerability scores, ensuring timely intervention where required. Maintain up-to-date pipeline reporting through regular operational reviews.
- Client & site engagement: Conduct regular site visits and client meetings to review service standards and maintain strong relationships. Lead “Promises” meetings with key clients prior to contract end dates to review service and financial performance, agreeing and tracking follow-up actions.
- Renewals & re-bid support: Coordinate documentation for contract renewals and re-bids within required timeframes, supporting re-bid activity including preparation and attendance at client presentations where required. Influence presentation content and ensure appropriate stakeholders and materials are in place.
- Continuous improvement: Produce remedial action plans following client meetings and ensure actions are tracked to completion. Analyse win/loss outcomes to identify trends and implement improvements to future retention activity.
Working Pattern: Monday - Friday | Nationwide Field-based
What can you bring?
- Operational experience within the Business & Industry contract catering division
- Track record of positive Client relationships
- Strong influencing and listening skills
- Excellent verbal and written communication
- Financial and Analytical Skills
Client Relations Executive in Glasgow employer: Elior
Elior UK is an exceptional employer that prioritises employee development and fosters a collaborative work culture. As a Client Relations Executive, you will benefit from a supportive environment that encourages continuous improvement and offers opportunities for professional growth through regular engagement with key stakeholders. With a focus on meaningful client relationships and a commitment to excellence, Elior UK provides a rewarding career path in the dynamic field of Business & Industry catering.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations Executive in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Elior's values, recent projects, and their approach to client relations. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and expectations. Plus, it might just give you a leg up when it comes to getting noticed during the hiring process.
✨Tip Number 3
Prepare for those interviews by practising common questions related to client relations and retention strategies. Think about how your past experiences align with the responsibilities listed in the job description, and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, if you’re keen on this role, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Client Relations Executive in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relations Executive role. Highlight your experience in managing client relationships and retention strategies, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's your influencing skills or your knack for financial analysis, we want to see how you can bring value to our team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Elior
✨Know Your Client Relations Inside Out
Before the interview, dive deep into the specifics of client relations within the Business & Industry sector. Familiarise yourself with common challenges and strategies for retention. This will help you speak confidently about how you can contribute to the company's goals.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in previous roles. Think about specific meetings or collaborations that led to positive outcomes. This will demonstrate your ability to manage relationships effectively, which is crucial for this role.
✨Be Ready to Discuss CRM Experience
Since the job involves using CRM systems, be prepared to discuss your experience with them. Highlight any specific tools you've used and how you've leveraged them to track contract statuses or improve client interactions. This shows you're ready to hit the ground running.
✨Emphasise Continuous Improvement Mindset
Think of instances where you've implemented changes based on client feedback or analysis of past performance. Share these stories to illustrate your commitment to continuous improvement, a key aspect of the role. It shows you're proactive and focused on delivering results.
