At a Glance
- Tasks: Lead and develop teams across multiple hospital retail sites for exceptional service.
- Company: Join a dynamic team delivering retail healthcare services within the NHS.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Fast-paced environment with opportunities for innovation and continuous improvement.
- Why this job: Be a key player in enhancing customer experiences and driving retail success.
- Qualifications: Experience in managing teams and a passion for outstanding customer service.
The predicted salary is between 40000 - 50000 £ per year.
What you'll be doing As Operations Manager, you'll take ownership of a portfolio of hospital retail sites, ensuring they consistently deliver excellent customer service, commercial success and operational excellence.
You'll
Lead, coach and develop Site Managers and their teams across multiple hospital locations.
Drive retail sales and profitability while effectively managing budgets and financial performance.
Ensure outstanding customer experiences across restaurants, coffee shops, retail outlets and vending services.
Recruit, induct, train and support managers to build engaged, high-performing teams.
Build strong relationships with NHS stakeholders and clients, providing regular operational updates and maintaining excellent service standards.
Monitor compliance, health & safety and company procedures across all sites.
Lead the successful mobilisation and demobilisation of contracts, working closely with support functions to ensure a seamless transition.
Identify opportunities for continuous improvement, innovation and growth across your portfolio.
Working
Pattern: 5 days over 7 (predominantly Monday to Friday) Job ID: 7074 What can you bring?
We're looking for a passionate and commercially minded leader who thrives in a multi-site environment.
You'll have
Proven experience managing multiple sites and leading large operational teams.
Strong retail or contract catering management experience (healthcare experience is desirable).
A genuine passion for delivering exceptional customer service.
Excellent leadership skills with the ability to inspire, motivate and develop teams.
Strong financial and commercial acumen, with experience managing budgets and driving sales growth.
Excellent relationship-building and stakeholder management skills, with confidence working alongside clients and senior leaders.
The ability to prioritise, solve problems and deliver results in a fast-paced operational environment.
If you're an experienced multi-site leader looking for your next challenge and want to play a key role in delivering exceptional retail services within the NHS, we'd love to hear from you.
Operations Manager – Retail Healthcare in Enfield employer: Elior
Elior is an exceptional employer, offering a dynamic work environment where you can make a real impact in the lives of students through high-quality catering services. With flexible working hours, free meals, and robust career development opportunities, our culture prioritises employee well-being and growth, making it an ideal place for those passionate about food service and education.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Retail Healthcare in Enfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elior. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elior
Don't be shy about reaching out to Elior directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager – Retail Healthcare in Enfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elior and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elior
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
