At a Glance
- Tasks: Engage with clients and manage retention strategies to ensure strong relationships.
- Company: Join a leading contract catering company focused on client satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Field-based role with a dynamic team and nationwide travel.
- Why this job: Make a real impact by enhancing client relationships and driving retention success.
- Qualifications: Experience in client relations and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
What you’ll be doing… The Overall Purpose of Job is to engage with regional Business & Industry clients and work closely with internal stakeholders in support of the retention strategy.
Key responsibilities include:
- Retention pipeline management: Manage and maintain the annual retention pipeline across Elior divisions, including contract end dates, risk profiling, renewal activity, and reporting. Ensure accurate tracking of contract status, decision dates, and risk %, supporting delivery of annual renewal and retention targets set by Elior UK Leadership.
- Stakeholder engagement & governance: Hold regular meetings with Operations Directors/Managers to review activity, actions, and upcoming renewals. Collaborate with Operations and Support Services to optimise B2B offers for SME contracts based on client feedback and retention objectives.
- CRM & reporting oversight: Use CRM systems to record actions, monitor stakeholder input, and track contract vulnerability scores, ensuring timely intervention where required. Maintain up-to-date pipeline reporting through regular operational reviews.
- Client & site engagement: Conduct regular site visits and client meetings to review service standards and maintain strong relationships. Lead “Promises” meetings with key clients prior to contract end dates to review service and financial performance, agreeing and tracking follow-up actions.
- Renewals & re-bid support: Coordinate documentation for contract renewals and re-bids within required timeframes, supporting re-bid activity including preparation and attendance at client presentations where required. Influence presentation content and ensure appropriate stakeholders and materials are in place.
- Continuous improvement: Produce remedial action plans following client meetings and ensure actions are tracked to completion. Analyse win/loss outcomes to identify trends and implement improvements to future retention activity.
Working Pattern: Monday - Friday | Nationwide Field-based
What can you bring?
- Operational experience within the Business & Industry contract catering division
- Track record of positive Client relationships
- Strong influencing and listening skills
- Excellent verbal and written communication
- Financial and Analytical Skills
Client Relations Executive in Edinburgh employer: Elior
Elior UK is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. As a Client Relations Executive, you will benefit from a supportive environment that encourages professional advancement while engaging with diverse clients across the region. With a focus on retention strategies and client satisfaction, Elior UK provides meaningful opportunities to make a tangible impact in the business and industry sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations Executive in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your skills in client relations and retention strategies.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested. It’s a simple way to reinforce your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Client Relations Executive in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relations Executive role. Highlight your experience in managing client relationships and retention strategies, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your influencing, listening, and communication skills. We want to see how you’ve made a difference in previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your key points stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Elior
✨Know Your Client Relations Inside Out
Before the interview, dive deep into the specifics of client relations within the Business & Industry sector. Familiarise yourself with common challenges and strategies for retention, as well as Elior's unique approach. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples that highlight your ability to engage with various stakeholders. Think about times when you've successfully collaborated with different teams or clients to achieve a common goal. Be ready to discuss how you can bring this experience to Elior and enhance their retention strategy.
✨Demonstrate Your Analytical Prowess
Since the role involves tracking contract statuses and analysing win/loss outcomes, be prepared to discuss your analytical skills. Bring examples of how you've used data to inform decisions or improve processes in previous roles. This will show that you can contribute to continuous improvement at Elior.
✨Practice Your Presentation Skills
Given that you'll need to prepare and attend client presentations, practice articulating your ideas clearly and confidently. Consider doing mock presentations with friends or family, focusing on how to influence content effectively. This will help you feel more at ease during the actual interview and demonstrate your communication skills.
