At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and smooth operations at events.
- Company: Join a vibrant company known for delivering exceptional experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a fast-paced environment.
- Other info: Perfect for those who thrive under pressure and love working with people.
- Why this job: Be the driving force behind unforgettable events and create lasting memories.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 12 - 15 € per hour.
What you’ll be doing…
- Leading the team on shift: Briefing, directing, and coaching FOH assistants and supervisors
- Setting the standard: Ensuring high service expectations are understood and consistently delivered
- Driving smooth service: Overseeing timing, flow, and quality across all daily operations
- Planning ahead: Creating job lists, prioritising tasks, and using labour efficiently
- Being the client’s go-to: Meeting, greeting, and supporting clients throughout their event
- Managing communications: Handling the Duty Manager phone and coordinating responses
- Owning the environment: Opening/closing the building and maintaining high standards throughout
- Keeping things stocked and ready: Monitoring equipment and stock levels to support service
- Delivering exceptional setups: Preparing suites and ensuring everything is event-ready
- Checking the detail: Signing off daily setups and addressing any gaps quickly
- Ensuring compliance: Maintaining accurate paperwork and resolving missing requirements
- Running major events: Independently delivering large conferences and leading suites
- Creating standout experiences: Delivering 5* VIP service at high-profile events
Working Pattern: This is a casual, hourly-paid role with flexible working patterns. While hours aren’t guaranteed, full-time hours are regularly available, and we’re ideally looking for candidates with full-time availability.
What can you bring?
- Calm under pressure: Confident working in a fast-moving, ever-changing environment
- Strong leadership: Able to guide, motivate, and get the best out of teams
- Great with people: Building trust with clients and handling expectations professionally
- Team-focused mindset: Leading by example while supporting colleagues around you
- Commercial awareness: Making smart decisions around labour and service delivery
- Confident decision-maker: Quick to act, solve problems, and keep things on track
- Proactive approach: Spotting issues early and planning ahead to avoid disruption
- Adaptable and organised: Able to prioritise and stay in control when plans change
- Performance-driven: Confidently manage team standards and address issues when needed
- Detail-oriented: Ensuring high standards are met consistently across every element of service
- Standards-focused: Always looking for ways to improve and elevate the overall experience
Casual Duty Manager in Edinburgh employer: Elior
As a Casual Duty Manager, you will thrive in a dynamic and supportive work environment that prioritises exceptional service and employee development. Our flexible working patterns allow for a healthy work-life balance, while our commitment to high standards ensures that you will be part of a team that values excellence and innovation. With opportunities for growth and the chance to lead high-profile events, this role offers a rewarding experience in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Duty Manager in Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership skills in real-life scenarios. Think of examples where you've successfully led a team or handled a tough situation. Being able to share these stories will demonstrate your calmness under pressure and your ability to motivate others.
✨Tip Number 3
When you get the chance, ask insightful questions during your interview. This shows you're genuinely interested in the role and helps you understand how you can contribute to delivering that 5* VIP service they’re after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Casual Duty Manager in Edinburgh
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've guided teams in the past and what strategies you used to motivate them. Remember, this role is all about leading by example!
Be Client-Focused:Since you'll be the go-to person for clients, it's crucial to demonstrate your ability to build trust and handle expectations. Share examples of how you've successfully managed client relationships in previous roles. We love a candidate who knows how to keep clients happy!
Detail is Key:Pay attention to the details in your application. Make sure to address how you ensure high standards are met consistently. We appreciate candidates who are detail-oriented and can spot gaps before they become issues. Show us you’ve got an eye for quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Elior
✨Show Your Leadership Skills
As a Casual Duty Manager, you'll need to lead and motivate your team. During the interview, share specific examples of how you've successfully guided a team in the past. Highlight your ability to coach and direct others, as this will demonstrate that you can set the standard for service expectations.
✨Demonstrate Your Calmness Under Pressure
This role requires someone who can stay calm in a fast-paced environment. Prepare to discuss situations where you've had to manage stress effectively. Use examples that showcase your problem-solving skills and how you maintained high service standards even when things got hectic.
✨Be Client-Focused
Since you'll be the go-to person for clients, it's crucial to show that you understand the importance of building trust and managing expectations. Think of times when you've gone above and beyond for a client or resolved an issue quickly. This will illustrate your commitment to delivering exceptional service.
✨Highlight Your Organisational Skills
The role involves planning ahead and prioritising tasks efficiently. Be ready to talk about how you manage your time and resources. Share examples of how you've created job lists or managed stock levels to ensure smooth operations, as this will show that you're detail-oriented and proactive.
