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- Tasks: Lead hospitality and event operations at a high-profile stadium, ensuring exceptional customer experiences.
- Company: Elior Stadia, a people-first business with a vibrant culture.
- Benefits: Free meals, flexible working, 28+ days holiday, and career development opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in operational leadership within hospitality or events, strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Elior Stadia - Bringing the Buzz to Matchdays & More
We are looking for an experienced and inspiring General Manager to lead the hospitality, conferencing, retail, and matchday operations at Alexander Stadium. This is an exciting opportunity for a commercially minded operational leader to oversee a high-profile venue, delivering exceptional customer experiences while driving operational excellence and financial performance.
Reporting directly to the Operations Manager, you will play a pivotal role in leading a large and diverse team, ensuring the smooth delivery of both matchday and non-matchday operations. You will thrive in a fast-paced environment, balancing strategic thinking with hands-on leadership to create a culture of high performance, innovation, and continuous improvement.
What you'll be doing...
- Leading the day-to-day operation across hospitality, conferencing, retail, and event delivery within the stadium.
- Ensuring exceptional standards of customer service and operational delivery across all business areas.
- Managing matchday, conference, banqueting, and retail operations to ensure seamless execution.
- Acting as the key operational link between the stadium events team and Elior, building strong and collaborative relationships.
- Driving commercial performance through effective budgeting, cost control, merchandising, and operational efficiencies.
- Monitoring operational performance and implementing improvements to exceed financial and service targets.
- Inspiring, developing, and leading a large and diverse team, creating a positive and high-performing culture.
- Overseeing recruitment, succession planning, training, and team development across the venue.
- Building strong relationships with clients, stakeholders, contractors, and external partners.
- Ensuring innovative and high-quality food and hospitality presentation throughout the venue.
- Maintaining full compliance with Health & Safety legislation, COSHH, environmental policies, and company procedures.
- Taking ownership of operational risk management and ensuring a safe environment for customers, colleagues, and contractors.
What can you bring?
- Proven experience in a senior operational leadership role within hospitality, stadia, conferencing, events, or large-scale catering environments.
- Strong commercial awareness with experience managing budgets and delivering profitable growth.
- Exceptional leadership and people management skills with the ability to motivate and inspire teams.
- Experience working within fast-paced, high-pressure operational environments.
- Outstanding communication and stakeholder management skills with the ability to build strong working relationships.
- Excellent organisational, planning, and problem-solving abilities.
- A passion for operational excellence and delivering exceptional customer experiences.
- A proactive and positive approach with a strong sense of accountability and professionalism.
- A commitment to continuous improvement, innovation, and team development.
- A leadership style built on integrity, fairness, collaboration, and trust.
At Elior, we are committed to creating a culture where people are recognised, customers are valued, innovation is encouraged, and operational excellence is celebrated. If you are a driven and passionate leader looking for your next challenge within a prestigious venue environment, we would love to hear from you.
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success!
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life's important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You'll Love Working Here
We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we're happy to help!
Ready to join us? Hit 'Apply Now' and let's chat!
General Manager in Birmingham employer: Elior
Contact Detail:
Elior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Manager in Birmingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading operations at a high-profile venue like Alexander Stadium.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality and operational leadership. We’re looking for someone who can drive commercial performance, so share specific examples of how you've done this in the past.
Be Authentic: Don’t be afraid to be yourself in your application. We value authenticity and want to know what makes you unique. Share your leadership style and how you inspire teams to create a positive culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elior
✨Know Your Venue
Before the interview, do your homework on Alexander Stadium. Familiarise yourself with its history, recent events, and any unique features. This will show your genuine interest in the role and help you connect your experience to the venue's specific needs.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you've inspired teams in the past. Prepare examples that highlight your ability to motivate diverse groups, especially in high-pressure environments like matchdays or large events.
✨Demonstrate Commercial Acumen
Since the role requires strong commercial awareness, come prepared with examples of how you've managed budgets and driven profitability in previous positions. Discuss specific strategies you've implemented to improve operational efficiencies and financial performance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational decision-making. Think about challenges you've faced in hospitality or event management and how you overcame them, focusing on your proactive and positive approach.