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- Tasks: Assist in providing excellent customer service and maintain a welcoming environment.
- Company: Join Elior, a leading contract caterer with a focus on community and care.
- Benefits: Enjoy free lunches, flexible working hours, and generous holiday leave.
- Why this job: Make a difference in the lives of the over 55 community while growing your career.
- Qualifications: Passion for customer service and previous catering experience preferred.
- Other info: Opportunities for career progression in a supportive and inclusive environment.
The predicted salary is between 11 - 16 £ per hour.
Join our team! Are you a passionate Front of House Assistant? If so, we’d love you to join our team at Hagley Road Retirement Village!
This role sits within our award-winning brand, Caterplus, one of the UK's leading catering services specialising in the care sector. Making a difference to local people, we pride ourselves on crafting superb environments for the over 55 community. By contributing to our customer's social life & fostering friendships, our quality & locally sourced food is matched only by the warmth of our customer service.
What you’ll be doing...
As a Front of House Assistant, you will have plenty of responsibilities and opportunities to grow in your role, becoming a critical member of our team.
- Ensure full area of responsibility is clean, appropriately presented and stocked at all times
- Ensure thorough and up to date knowledge and understanding of menu and special offers in order to provide relevant information to customers and clients
- Be responsible for smooth operation of relevant equipment reporting any maintenance issues in line with procedures
- Operate the till point as required throughout service, ensuring correct procedures are used
Due to the equipment used and the serving of alcohol, we are only able to consider those aged 18 and over on this occasion. Shifts will vary but will finish at 4pm daily with an occasional 7pm finish on a Friday.
What can you bring?
In this role:
- Genuine interest in customer service excellence
- Focused on the front line
- Excellent communication skills and a team player
- Previous catering experience looking to progress in the industry
Our way of saying thank you...
At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
- FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.
- Support Your Way of Life: Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments.
- Relax & recharge with 28 days holiday, increasing to 31 days after two years service
- Family Leave: Prioritise family commitments with flexible leave options
- Paid Charity Leave: Make a positive impact with two additional paid days for charity work
Big Enough for Growth, Small Enough to Connect: Opportunities for career progression while developing a close-knit community.
Supporting You Through Life’s Ups & Downs: Access mental health support & comprehensive wellbeing benefits.
Keeping Finances & Wellbeing in Mind: Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme.
Why it’s great to work for us...
Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:
- Workplaces & Office Space
- Sporting Venues & Stadiums
- Attraction & Heritage Sites
- Public Sector & Defence
- Health, Care & Hospitals
- Schools, Colleges & Universities
Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled. That’s why 85% of colleagues tell us how proud they are to work for us!
Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work! Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.
Interested? Click the ‘Apply for this role’ button at the top of this advert.
Front of House Assistant in Birmingham employer: Elior
Contact Detail:
Elior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Caterplus and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Front of House Assistant role and be ready to share specific examples.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a customer-facing role like this one, so put your best foot forward.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Assistant in Birmingham
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service in your application! Share any experiences that highlight your genuine interest in making a difference for our community.
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front of House Assistant role. Highlight any previous catering experience and communication skills that make you a great fit for our team.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We want to know why you’re interested in this role and how you can contribute to our award-winning brand without any fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hagley Road Retirement Village.
How to prepare for a job interview at Elior
✨Know the Menu Inside Out
Make sure you have a solid understanding of the menu and any special offers. This will not only impress your interviewers but also show that you're genuinely interested in providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your passion for customer service will resonate well with the team at Caterplus.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance reflects your professionalism and respect for the role you're applying for.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about team dynamics or opportunities for growth within the organisation.
