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For Companies At a Glance
- Tasks: Lead a dynamic team of 20+ to deliver top-notch customer service daily.
- Company: Join Lexington Reception Services, known for exceptional concierge-style service and innovative technology.
- Benefits: Enjoy flexible working hours, generous holiday allowance, and exclusive discounts.
- Why this job: Be part of a creative, inclusive culture that values your growth and contributions.
- Qualifications: Professional attitude, strong communication skills, and a passion for service excellence required.
- Other info: Opportunities for career progression and paid charity leave to support your community.
The predicted salary is between 28800 - 43200 £ per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.
Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.
Overall purpose of the role:
To provide excellent support to a team of 20+ employees, maintaining the highest standard of customer service throughout the team, and ensuring all duties are carried out appropriately.
Personal Profile:
- Professional and well presented with integrity and a positive and can-do attitude.
- Passionate about delivering exceptional service and take responsibility for your contribution to the team.
- Resilient and solution-orientated, with a hands-on approach to tasks.
- Flexible and able to adapt in different environments to support operations efficiently and meet different clients’ expectations.
Operational Skills
- Monday to Fridays, 40 hours per week, shift pattern of 6am to 3pm/9am to 6pm.
- Flexibility is required depending on business needs.
Responsibilities:
- Assist with the day-to-day management of the team.
- Support the wider business operations by managing a large rota.
- Have knowledge of general performance indicators, and how to implement them within the team.
- Assist with team development.
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Continually develop client knowledge and share that information with the team.
- Communicate effectively with peers and the wider management team, displaying accuracy and attention to detail both in verbal and written communication
- Communicate to the Support Team Manager about any new / on-going / potential issues and complaints so that they are addressed accordingly.
- Maintain a professional, polite and considerate manner at all times
- Assist with any ad hoc duties as required
Our way of saying thank you…
At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
- Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
- Holiday Allowance: Start with 28 days of holiday (including bank holidays) to relax and recharge, increasing to 31 days after two years of service
- Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
- Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
- Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
- Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
- Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
- Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme
Why it\’s great to work for us…
At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential.
We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns.
Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.
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Support Team Supervisor employer: Elior Uk
Contact Detail:
Elior Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Supervisor
✨Tip Number 1
Familiarise yourself with the latest trends in customer service and support team management. This knowledge will help you demonstrate your commitment to excellence during any discussions or interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight your ability to adapt and maintain high standards under pressure, as this is crucial for the Support Team Supervisor role.
✨Tip Number 3
Network with current or former employees of Lexington Reception Services. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to team management and customer service. Being ready with practical solutions will show your proactive attitude and problem-solving skills, which are essential for this position.
We think you need these skills to ace Support Team Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and maintain high standards of service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering exceptional service. Mention your adaptability and solution-oriented mindset, and how these qualities align with the values of Lexington Reception Services.
Showcase Communication Skills: In your application, emphasise your strong verbal and written communication skills. Provide examples of how you've effectively communicated with teams and clients in previous roles.
Highlight Flexibility and Resilience: Demonstrate your flexibility and resilience by sharing experiences where you successfully adapted to changing environments or overcame challenges in a team setting.
How to prepare for a job interview at Elior Uk
✨Showcase Your Leadership Skills
As a Support Team Supervisor, you'll be managing a team of over 20 employees. Be prepared to discuss your previous leadership experiences and how you've successfully motivated and developed teams in the past.
✨Demonstrate Customer Service Excellence
Lexington Reception Services prides itself on outstanding customer service. Share specific examples of how you've gone above and beyond to meet client expectations and resolve issues effectively.
✨Highlight Your Flexibility
The role requires adaptability to different environments and client needs. Be ready to discuss situations where you've successfully adjusted your approach to meet changing demands or challenges.
✨Communicate Clearly and Professionally
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally, both verbally and in writing, as this will be crucial when interacting with clients and team members.
