At a Glance
- Tasks: Welcome visitors and manage the reception area with a friendly, professional vibe.
- Company: Join Elior, a people-first business with a focus on service excellence.
- Benefits: Enjoy free meals, flexible hours, 28 days holiday, and mental health support.
- Other info: Diversity and inclusion are at our core; we celebrate unique perspectives.
- Why this job: Be part of a dynamic team that values your contributions and offers growth opportunities.
- Qualifications: 2-3 years in a high-profile environment; strong communication and multitasking skills.
The predicted salary is between 23832 - 29128 £ per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients, we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.
To greet all visitors and employees of the client in a professional, friendly, and efficient way. To organize the reception area and all public areas, maintaining the best image of the client. Cover the client's switchboard by answering and diverting calls in a professional manner, taking messages where necessary, and managing reporting of the switchboard system. To keep all relevant paperwork up to date and accurate. Manage all the meeting room bookings efficiently and ensure the best utilisation of all spaces. Confirm meeting room bookings and hospitality catering, ensuring all room bookings are correct and up to date.
Operational Skills
- To greet any visitor approaching the reception desk politely, friendly and professionally by standing up to greet them, look after their needs, and project a positive image of the client.
- To ensure all requests are dealt with in a professional and efficient manner, liaising with Hospitality and any other relevant team to ensure a consistently smooth service.
- Issue passes in a quick and efficient manner and ensure all security aspects of visitor control to The Post Building are adhered to.
- Manage the visitor and room booking system, ensuring all information is correct and up to date, and any missing information is followed up on.
- Look after essential Reception and Meeting Room stock, ensuring there are no shortages which might affect the service.
- Cover the client’s UK Switchboard, ensuring the highest level of support and best-in-class service is given to all people phoning the client and all internal employees using the switchboard.
- Answer the telephone promptly within 3 rings and politely, passing on the required information in a correct and timely manner.
- Complete all necessary reports, orders and other administrative tasks relating to Switchboard and Reception to the highest required standard.
- Undertaking overtime when requested, providing reasonable notice has been given.
- Ensure cleanliness and maintenance of all Front of House areas, logging jobs and following up on outstanding jobs.
- Ensure the security of all Front of House areas by being aware of the environment at all times, reporting any suspicious behaviour, and managing the safety of the building and occupants to the highest level.
- Be aware of all Health and Safety issues or concerns in the Front of House area and report any issues to the Facilities Helpdesk.
- Communicate with the Front of House Manager any new, ongoing, or potential issues and complaints so that they are addressed accordingly.
- Support the training of new team members and complete training checklists accordingly.
- Carry out any reasonable task asked of you by any member of the management team.
Interpersonal Skills
- Communicate effectively with visitors, the client’s employees, peers, and the management team, displaying accuracy and attention to detail both in verbal and written communication.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Build strong relationships with the team, building occupants, and management.
Personal Profile
- Professional and well-presented with integrity and a positive, can-do attitude.
- A multitasker with a sense of urgency.
- Able to work quickly while maintaining attention to detail.
- Approachable and helpful with excellent communication skills.
- Passionate about delivering exceptional service and taking responsibility for your contribution to the team.
- Experience of working to tight deadlines in a fast-paced environment.
- A flexible approach.
- Able to prioritize a busy workload.
Professional Requirements
- 2–3 years of experience in a similar high-profile corporate environment, 5-star hotel hospitality, luxury retail, or luxury travel.
- Higher education diploma and advanced academic qualification required.
Note: Because of the changing nature of our business, your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part-time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help! Ready to join us? Hit ‘Apply Now’ and let’s chat!
Receptionist employer: Elior Uk
Elior UK is an excellent employer, offering a supportive team culture and flexible working options that cater to your lifestyle. With a focus on employee growth, this role as an Operations & Facilities Assistant in Chichester provides a fantastic entry point into the catering services industry, where you can thrive in a clean and safe workspace while enjoying great perks.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elior Uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elior Uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elior Uk:Your cover letter is your chance to shine! Tell us why you want to work at Elior Uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elior Uk!
How to prepare for a job interview at Elior Uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
