Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations at Murrayfield Stadium, ensuring smooth events and exceptional guest experiences.
- Company: Elior is a top UK contract caterer, known for its inclusive culture and commitment to enriching lives.
- Benefits: Enjoy free lunches, flexible hours, generous holiday, career progression, and wellbeing support.
- Why this job: Join a dynamic team at an iconic venue, making unforgettable memories for guests and enhancing your skills.
- Qualifications: Strong leadership, hospitality experience, financial acumen, and a passion for service excellence required.
- Other info: Be part of a diverse team where your contributions are valued and celebrated.
The predicted salary is between 48000 - 72000 £ per year.
Join the Action at Murrayfield Stadium – We’re Hiring an Operations General Manager. Murrayfield Stadium, a cornerstone of Scottish sport and a venue for unforgettable events, is looking for a skilled and driven Operations General Manager to lead behind the scenes. This is your opportunity to step into a high-impact role at one of the UK’s most iconic stadiums, where every day brings a new challenge and the chance to create outstanding experiences. From match days & major events to day-to-day conferences, you’ll ensure everything runs smoothly—managing teams across a large multi-purpose venue and driving service excellence that keeps guests coming back.
What you’ll be doing…
- Proactively manage operations teams on site and lead a high performing operations team to deliver an outstanding guest experience.
- Oversee all daily operational activity across matchday and non-matchday business including hospitality, retail, and conferencing.
- Recruit, train, develop and lead a high-performing operations team, cultivating a culture of excellence, accountability, and continuous improvement.
- Develop and deliver The Murrayfield Experience’s guest service strategy focused on delivering memorable customer experiences.
- Work with site management in developing and evolving the Venue Strategy, translating strategic goals into operational plans.
- Deliver exceptional financial performance enabling profitable growth through efficient cost management, budgeting, forecasting, and full P&L accountability.
- Conduct regular performance reviews with team members, providing leadership, guidance, and identifying opportunities for training and development.
- Develop and deliver operational policies and procedures in line with agreed service standards and legislative compliance.
- Monitor performance to ensure continued delivery against these policies and procedures.
- Identify areas requiring improvement and introduce processes and training to enhance standards.
- Maintain full compliance with Health & Safety, Food Safety, Hygiene, Environmental, COSHH and all relevant legislative requirements.
- Manage and monitor all statutory training, ensuring completion and compliance as per company policy.
- Foster effective and collaborative relationships with internal stakeholders and external partners.
- Maintain clear and consistent communication with your team, colleagues, and key partners.
- Actively contribute to business reporting and operational feedback loops.
- Seek and implement service innovations and improvements across operations and guest service delivery.
- Work closely with the Executive Chef to ensure culinary excellence in delivery and service style.
- Ensure the team has thorough and up-to-date product and service knowledge.
- Ensure that all customer feedback is dealt with professionally and in line with procedures.
What can you bring?
- Strong leadership with proven ability to manage large, diverse operational teams.
- Extensive experience in hospitality and event operations, in a large-scale, multi-purpose venue.
- Commercial acumen with a track record of profitable financial delivery and P&L management.
- Demonstrable ability to drive service excellence and deliver against customer satisfaction goals.
- Excellent client and stakeholder management presence and interpersonal skills.
- Previous experience of delivering major events/projects to deadline and within cost parameters.
- Experience of the C&E function within a venue and knowledge of large event sales.
- A strategic individual with detailed commercial acumen and a real hunger to achieve.
- Strong problem-solving skills and ability to work under pressure.
- Expert knowledge of Health & Safety, Food Safety, and compliance best practices.
Our way of saying thank you...
- FREE On-Site Lunches: Savour delicious and healthy meals, on us, every day at work.
- Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours.
- Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service.
- Family Leave: Prioritise your family commitments with our family leave options.
- Paid Charity Leave: Make a difference in your community with paid time off to volunteer.
- Opportunities for Career Progression: Grow and advance your career with us.
- Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits.
- Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes.
- Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment and leisure activities.
Why it’s great to work for us...
Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors. Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.
If you need any support or adjustments during the application process, just let us know. We’re happy to help.
Operations General Manager employer: Elior Uk
Contact Detail:
Elior Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations General Manager
✨Tip Number 1
Familiarise yourself with Murrayfield Stadium's operations and recent events. Understanding the venue's unique challenges and successes will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the hospitality and event management sectors. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights into the company culture and operational expectations.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed diverse teams in high-pressure environments. Be ready to share specific examples of how you've driven service excellence and improved guest experiences in previous roles.
✨Tip Number 4
Research the latest trends in hospitality and event management, particularly in large-scale venues. Being knowledgeable about innovations and best practices will position you as a forward-thinking candidate who can contribute to the ongoing success of Murrayfield Stadium.
We think you need these skills to ace Operations General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and event operations. Emphasise your leadership skills and any previous roles where you managed large teams or delivered major events.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating outstanding guest experiences. Mention specific examples of how you've driven service excellence and improved operational efficiency in past roles.
Showcase Your Commercial Acumen: Demonstrate your understanding of P&L management and financial delivery in your application. Include any quantifiable achievements that showcase your ability to manage budgets effectively.
Highlight Compliance Knowledge: Given the importance of Health & Safety and compliance in this role, make sure to mention your expertise in these areas. Provide examples of how you've ensured compliance in previous positions.
How to prepare for a job interview at Elior Uk
✨Showcase Your Leadership Skills
As an Operations General Manager, strong leadership is key. Be prepared to discuss your experience managing diverse teams and how you've cultivated a culture of excellence in previous roles.
✨Demonstrate Financial Acumen
Highlight your experience with P&L management and financial delivery. Be ready to provide examples of how you've driven profitable growth through effective budgeting and cost management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of specific examples where you've successfully navigated unforeseen challenges in event operations.
✨Emphasise Customer Experience Focus
Discuss your strategies for enhancing guest experiences. Be prepared to share how you've implemented service innovations and improvements in past roles to ensure customer satisfaction.
