At a Glance
- Tasks: Deliver top-notch concierge service and anticipate client needs.
- Company: Lexington Reception Services, known for excellence and innovation.
- Benefits: Free meals, flexible hours, 28+ days holiday, and paid volunteering.
- Other info: Inclusive culture celebrating diversity and offering growth opportunities.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience with systems, accuracy, and time management skills.
The predicted salary is between 30000 - 40000 € per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge‑style service that reflects the environment expected by our client’s community.
What you’ll be doing…
- Provide a world‑class, client‑facing Front of House service.
- Proactively anticipate our client needs at all stages of the customer journey.
- Welcome visitors, manage queues, check IDs, issue passes, and escort VIPs.
- Ensure seamless coordination with Reception and Security to deliver a five‑star service.
- Sign in visitors, direct guests, and complete daily handovers.
- Manage Tour Guides, their parties, and the VIP diary.
- Maintain cleanliness and order in the Concourse Reception, report issues, and ensure follow‑up.
- Issue forgotten passes and ensure good housekeeping standards are met.
- Manage the cloakroom, issue lockers, maintain records, and ensure cleanliness.
- Set up and support functions and meeting rooms, including AV requirements.
Working Pattern: Monday to Friday, based on 40 hours per week.
What can you bring?
- Ideally have experience working with systems.
- High degree of accuracy.
- Good time management.
Brilliant Work Deserves Brilliant Perks!
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part time roles, because life doesn’t run on a 9‑5 schedule.
- Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
Inclusive Culture: We celebrate diversity and inclusion, ensuring everyone feels seen, heard and empowered to succeed.
LRS - Floor Concierge employer: Elior Uk
Lexington Reception Services (LRS) is an exceptional employer that prioritises service excellence and employee well-being. With a strong focus on inclusivity, LRS offers a vibrant work culture where team members can thrive through career development opportunities, flexible working arrangements, and generous benefits such as free meals and paid volunteering days. Located in a dynamic environment, employees enjoy a supportive atmosphere that values their contributions and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land LRS - Floor Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on LRS and their values. This way, you can tailor your responses to show how you fit right in with their commitment to service excellence.
✨Tip Number 2
Practice your people skills! As a Floor Concierge, you'll be interacting with clients and guests all day. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to provide that world-class service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a client-facing role. Make sure you look sharp and professional for your interview to reflect the high standards expected at LRS.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace LRS - Floor Concierge
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to provide excellent service, just like we do at LRS!
Be Specific About Your Experience:Don't just list your previous jobs; tell us about specific situations where you managed queues, welcomed guests, or coordinated with teams. The more detail you provide, the better we can understand how you'd fit into our concierge-style service.
Tailor Your Application:Make sure your application reflects the job description. Use similar language and focus on the skills and experiences that align with what we're looking for. This shows us that you really get what we're about at LRS!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Elior Uk
✨Know the Company Inside Out
Before your interview, take some time to research Lexington Reception Services. Understand their values, the type of service they provide, and what makes them stand out in the concierge industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Floor Concierge, you'll be the face of the company. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to anticipate needs and handle difficult situations with grace. This will demonstrate that you have the right mindset for delivering a five-star service.
✨Practice Common Interview Questions
Think about the specific skills mentioned in the job description, like time management and accuracy. Prepare answers to common interview questions that relate to these skills. For instance, you might be asked how you manage multiple tasks at once or how you ensure attention to detail in your work.
✨Dress the Part
First impressions matter, especially in a client-facing role. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the high standards expected in a concierge position. Remember, you’re aiming to embody the sophisticated service that LRS is known for!
