At a Glance
- Tasks: Manage reception services and lead a customer-focused team to deliver excellence.
- Company: Lexington Reception Services, known for outstanding concierge-style service.
- Benefits: Free meals, flexible hours, 28+ days holiday, and career development opportunities.
- Other info: Enjoy exclusive discounts and paid volunteering days for causes you care about.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in customer service and team management, with a positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients, we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client's community.
What you'll be doing:
- The effective management of the Reception services.
- Providing support and guidance in the efficient and professional provision of reception, switchboard, helpdesk, administration and security services.
- Lead by example to provide a customer-focused reception service through the reception and security teams.
- Maintain health and safety standards in line with company policy.
- Organise schedules to ensure sufficient coverage, particularly during peak periods, and monitor the performance and appearance of all reception staff.
- Ensure all reception staff are dressed in the correct uniform and that their appearance enhances the business image.
- Foster cooperation and helpfulness with all other departments.
- Enhance skills and knowledge through ongoing training and development, benefiting yourself, the staff, and the customers.
Working Pattern: Monday - Friday. 8 hours per day with 1 hour of unpaid lunch.
What can you bring?
- Genuine interest in customer service excellence.
- A strong team player, highly confident and positive.
- Proven experience of successfully managing sites and teams and working with external clients.
- Self-motivated and innovative.
- Previous experience within a similar role.
Brilliant Work Deserves Brilliant Perks!
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part time roles, because life doesn't run on a 9-5 schedule.
- Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life's important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
Reception Manager in London employer: Elior Uk
Lexington Reception Services (LRS) is an exceptional employer that prioritises service excellence and employee well-being. With a strong focus on professional development, flexible working arrangements, and generous benefits such as free meals and paid volunteering days, LRS fosters a supportive and collaborative work culture. Located in a vibrant community, employees have the opportunity to grow their careers while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elior Uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elior Uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elior Uk:Your cover letter is your chance to shine! Tell us why you want to work at Elior Uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elior Uk!
How to prepare for a job interview at Elior Uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
