At a Glance
- Tasks: Lead a team to deliver exceptional client services and manage reception operations.
- Company: Join Elior, a company that values diversity and inclusion in the workplace.
- Benefits: Enjoy free meals, flexible hours, 28 days holiday, and career development opportunities.
- Other info: Dynamic work environment with plenty of room for personal and professional growth.
- Why this job: Be a key player in creating world-class experiences for clients and guests.
- Qualifications: Experience in hospitality management and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients we provide a bespoke, sophisticated and first‑class concierge‑style service that reflects the environment expected by our client’s community.
Personal Profile
- A passion for delivering exceptional service and creating a world‑class client experience
- Excellent communication skills and confidence interacting with a wide range of people and scenarios
- Outstanding customer‑service skills, consistently professional, friendly, and polite
- Exceptional eye for detail and accuracy
- Welcoming, reliable, and approachable, with a supportive attitude towards both clients and colleagues
- Strong team‑player with the ability to work independently
- Previous experience managing a team in a corporate or five‑star hospitality environment is desirable
Key Responsibilities
Client Services Operations
- Ensure the smooth and consistent operation of all Client Services functions
- Guarantee that all visitor interactions and client requests are fulfilled with precision and within expected timeframes
- Maintain and enforce all client site procedures and service standards
- Supervise the Client Services team to ensure exceptional service delivery at all times
- Lead recruitment, induction, and training of receptionists and business support team members
- Conduct regular performance reviews, appraisals, and monthly one‑to‑one meetings
- Support ongoing development of skills and knowledge across the FOH team
- Lead by example and act as a brand ambassador for both Skadden and LRS
Stakeholder & Service Partner Engagement
- Build and maintain positive working relationships with stakeholders and service partners to deliver a world‑class experience
- Collaborate closely with Hospitality to ensure all meeting requirements are met, including assisting during exceptionally busy periods
- Act as a point of contact for staff and customers regarding Reception functions during operating hours
Health & Safety, Compliance & Procedures
- Maintain and update Health & Safety documentation, including risk assessments and DSE assessments
- Ensure the centre remains safe for staff and visitors, following both client and LRS policies and procedures
- Contribute to strategic and business‑planning processes, using expertise to support new Reception procedures and systems
Administration, Systems & Reporting
- Track team overtime and report to the client and Operations Manager
- Produce weekly and monthly reporting for Skadden and LRS as required
- Manage the team rota, plan cover for absences, and ensure appropriate overtime allocation
- Oversee software system upgrades and implementation processes
- Review uniform requirements, sourcing new suppliers where necessary
Interpersonal Skills
- Ability to manage complex or sensitive situations tactfully and diplomatically
- Strong command of written and spoken English
- Excellent telephone manner and confident communication at all levels
- Ability to write clear, informative, customer‑focused communication tailored to the audience
Working pattern: Monday - Friday
Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn’t run on a 9‑5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we’re happy to help!
LRS - Reception Manager in London employer: Elior Uk
Elior UK is an exceptional employer that values its team members by offering flexible working hours and free meals, making it an ideal workplace for those seeking a balanced lifestyle. With a strong focus on personal and professional development, employees are encouraged to grow within the company while enjoying generous holiday allowances. Join us in a supportive work culture where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land LRS - Reception Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elior Uk. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elior Uk
Don't be shy about reaching out to Elior Uk directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace LRS - Reception Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elior Uk and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elior Uk
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
