At a Glance
- Tasks: Deliver world-class concierge service and anticipate client needs.
- Company: Lexington Reception Services, known for excellence and innovation.
- Benefits: Free meals, flexible hours, 28+ days holiday, and paid volunteering.
- Other info: Inclusive culture celebrating diversity and offering growth opportunities.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience with systems, accuracy, and strong time management skills.
The predicted salary is between 30000 - 40000 £ per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge‑style service that reflects the environment expected by our client’s community.
What you’ll be doing…
- Provide a world‑class, client‑facing Front of House service.
- Proactively anticipate our client needs at all stages of the customer journey.
- Welcome visitors, manage queues, check IDs, issue passes, and escort VIPs.
- Ensure seamless coordination with Reception and Security to deliver a five‑star service.
- Sign in visitors, direct guests, and complete daily handovers.
- Manage Tour Guides, their parties, and the VIP diary.
- Maintain cleanliness and order in the Concourse Reception, report issues, and ensure follow‑up.
- Issue forgotten passes and ensure good housekeeping standards are met.
- Manage the cloakroom, issue lockers, maintain records, and ensure cleanliness.
- Set up and support functions and meeting rooms, including AV requirements.
Working Pattern: Monday to Friday, based on 40 hours per week.
What can you bring?
- Ideally have experience working with systems.
- High degree of accuracy.
- Good time management.
Brilliant Work Deserves Brilliant Perks!
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part time roles, because life doesn’t run on a 9‑5 schedule.
- Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
Inclusive Culture: We celebrate diversity and inclusion, ensuring everyone feels seen, heard and empowered to succeed.
LRS - Floor Concierge in London employer: Elior Uk
Lexington Reception Services (LRS) is an exceptional employer that prioritises service excellence and employee well-being. With a strong focus on career development, flexible working arrangements, and a vibrant, inclusive culture, LRS offers its team members the opportunity to thrive in a supportive environment while enjoying generous benefits such as free meals, ample holiday time, and paid volunteering days. Join us in delivering a bespoke concierge experience that reflects our commitment to both clients and employees alike.
StudySmarter Expert Advice🤫
We think this is how you could land LRS - Floor Concierge in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to showcase your skills and experience. Keep it concise and engaging – think of it as your personal elevator pitch.
✨Tip Number 3
Stay proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like LRS, and express your interest. A friendly email can go a long way in making a memorable impression.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you nail that interview. Plus, applying through us means you’re one step closer to joining a fantastic team that values service excellence.
We think you need these skills to ace LRS - Floor Concierge in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to customise your application for the Floor Concierge role. Highlight any relevant experience and skills that align with providing excellent service and managing client needs. We love seeing how you fit into our vision!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when you get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Elior Uk
✨Know the Company Inside Out
Before your interview, take some time to research Lexington Reception Services. Understand their values, mission, and the type of service they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Floor Concierge, you'll be the face of the company. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to anticipate needs and handle difficult situations with grace.
✨Practice Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and confident speaking. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions on the spot.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the high standards expected in a concierge role. Remember, you’re aiming to embody the five-star service ethos right from the start!
