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- Tasks: Supervise airport lounge operations and deliver exceptional customer service.
- Company: Join Elior, a leading hospitality provider at Leeds Bradford Airport.
- Benefits: Enjoy free meals, flexible hours, 28 days holiday, and career growth opportunities.
- Other info: Supportive environment with paid volunteering days and exclusive discounts.
- Why this job: Be part of a dynamic team that makes travel enjoyable for passengers.
- Qualifications: 2 years in hospitality, strong customer service skills, and supervisory experience preferred.
The predicted salary is between 30576 - 30576 £ per year.
As an Airport Lounge Hospitality Supervisor at Leeds Bradford Airport, you will play a key role in delivering an exceptional customer experience within a fast‑paced lounge environment, welcoming and assisting hundreds of passengers daily, including weekends and peak travel periods.
Your responsibilities will include:
- Supervising the day‑to‑day operation of the airport lounges to ensure outstanding guest service at all times
- Working flexibly across operational hours between 3:00am and 8:30pm during summer months, and 3:00am to 5:00pm during winter months
- Responding to customer queries and resolving issues promptly, professionally, and courteously
- Maintaining the highest standards of presentation, cleanliness, and organisation across all front‑of‑house areas and equipment
- Demonstrating excellent knowledge of lounge menus, beverages, and wine offerings to support the guest experience
- Liaising closely with the kitchen team and conducting team briefings to ensure smooth and efficient daily operations
- Acting as the first point of contact for all hospitality‑related matters within the lounge
- Ensuring compliance with COSHH, food safety, and health & safety regulations, while completing all mandatory training requirements
- Supporting the Contract Manager with hospitality bookings, stock control, and monthly administrative/bookwork processes
Working Pattern: 5 days out of 7, including weekends and early morning shifts.
What you can bring:
- Minimum of 2 years’ experience within a hospitality, catering, or food service environment
- Strong customer service skills with a passion for delivering excellent front‑line hospitality
- Ability to work independently, use initiative, and remain organised in a busy environment
- Previous supervisory experience within catering or hospitality is desirable
- A professional, positive, and team‑focused approach to work
- Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five‑year checkable work history with verified gaps in employment
- Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part time roles, because life doesn’t run on a 9‑5 schedule.
- Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
Need any support or adjustments during the application process? Just let us know – we’re happy to help!
Hospitality Supervisor in London employer: Elior Uk
Contact Detail:
Elior Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your experience aligns with what they’re looking for, especially in customer service and team management. Confidence is key!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories that highlight your customer service skills and how you handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Elior!
We think you need these skills to ace Hospitality Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hospitality Supervisor role. Highlight your relevant experience in hospitality, customer service, and any supervisory roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional customer experiences and how you can contribute to our team at Leeds Bradford Airport. Keep it engaging and personal!
Showcase Your Flexibility: Since the role requires working flexible hours, make sure to mention your availability in your application. We appreciate candidates who can adapt to our operational hours, so let us know when you can work!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Elior Uk
✨Know Your Stuff
Make sure you’re familiar with the lounge menus, beverages, and wine offerings. Brush up on your knowledge of customer service best practices, as you'll need to demonstrate your expertise in delivering an exceptional guest experience.
✨Showcase Your Supervisory Skills
Prepare examples from your previous roles where you successfully supervised a team or handled operational challenges. Highlight your ability to maintain high standards and ensure smooth daily operations, as this will be key for the Hospitality Supervisor role.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like resolving customer complaints or managing busy periods. Think through your responses in advance, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Flexibility and Team Spirit
Since the role requires working varied hours, show your willingness to adapt and work as part of a team. Share experiences that highlight your positive attitude and ability to collaborate effectively with others, especially in a fast-paced environment.