At a Glance
- Tasks: Support tech projects and ensure seamless digital solutions at client sites.
- Company: Join a dynamic Customer Technology team focused on innovation.
- Benefits: Enjoy free meals, flexible hours, 31+ days holiday, and career growth.
- Other info: Build relationships and enhance your skills in a collaborative environment.
- Why this job: Be hands-on in a fast-paced role that makes a real impact.
- Qualifications: Organised, adaptable, with experience in tech project support.
The predicted salary is between 30000 - 40000 £ per year.
Digital Implementation Coordinator - Field Based
Join our Customer Technology team and help shape the digital experience across our client sites.
We're looking for a proactive
Digital Implementation Coordinator to play a key role in delivering innovative technology solutions across our Premium B&I portfolio.
If you enjoy working in a fast-paced environment, thrive on seeing projects through from planning to launch, and love collaborating with a variety of people, this could be the perfect opportunity for you.
This is a hands‑on, field-based role where you'll spend most of your time supporting technology implementations at client sites, ensuring new digital solutions are delivered seamlessly and provide an outstanding experience for both clients and customers.
- What you'll be doing
- As our
Digital Implementation Coordinator , you'll support the successful delivery of technology projects and site mobilisations from start to finish.
Working closely with internal teams, clients and third‑party suppliers, you'll ensure every implementation is delivered on time, within budget and to the highest standard.
Your responsibilities will include
- Supporting the planning and coordination of technology projects and site mobilisations.
- Delivering technology implementations across client sites, including pre‑launch training, team engagement and go‑live support.
- Coordinating suppliers, stakeholders and internal teams to ensure smooth project delivery.
- Monitoring project progress, identifying risks and helping to keep projects on track.
- Producing and maintaining accurate project documentation and handover information for the Service Delivery team.
- Providing on‑site support and resolving issues during high‑profile implementations.
- Building strong relationships with clients, suppliers and colleagues across the business.
- Gathering insights and data to support reports, business cases and future technology improvements.
- Identifying opportunities to improve mobilisation processes and customer technology solutions.
Working Pattern
- Monday to Friday | 9am - 5:30pm | Field based role
- What can you bring
We're looking for someone who is organised, adaptable and enjoys working with people just as much as technology.
- Experience supporting technology projects or implementations within a multi-site environment.
- Previous project administration or project support experience.
- A proven ability to build positive relationships with stakeholders and deliver successful technology solutions.
- Excellent organisational skills and the ability to manage multiple priorities and tight deadlines.
- Strong written and verbal communication skills with great attention to detail.
- Experience producing reports, project documentation and business papers.
- An understanding of mobile apps, EPOS systems and payment technologies.
- Knowledge of networking technologies such as Wi‑Fi, LAN and VPN (desirable).
- Experience working with third‑party technology providers and suppliers.
Benefits
Free, tasty meals and flexible working options, including part‑time roles.
- 31 days of holiday, and after two years, even more with 33 days.
- Paid volunteering days.
- Career development and learning opportunities.
- Pension schemes and life assurance.
- Exclusive discounts on entertainment, leisure and travel.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Digital Implementation Coordinator - Field Based in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elior Uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elior Uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Digital Implementation Coordinator - Field Based in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elior Uk:Your cover letter is your chance to shine! Tell us why you want to work at Elior Uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elior Uk!
How to prepare for a job interview at Elior Uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
