At a Glance
- Tasks: Lead a team to create memorable dining experiences for our vibrant community.
- Company: Join Elior, where dining is about connection and community.
- Benefits: Enjoy free meals, 28 days holiday, and career growth opportunities.
- Other info: Flexible working hours and a supportive environment for personal development.
- Why this job: Make a real impact in a role that values service excellence and creativity.
- Qualifications: Experience in hospitality or event management with strong communication skills.
The predicted salary is between 17.26 - 17.26 £ per hour.
At Elior, dining is about more than exceptional food. We create welcoming, refined spaces where the over‐55 community can come together, connect, and enjoy meaningful moments. Every dish is thoughtfully prepared using fresh ingredients, expert care, and a genuine passion for bringing people together.
Our client, Riverstone Living – Bishops Avenue combines luxury apartments with the services of a private members' club and a boutique hotel. Designed for people over 65, it supports an active, independent lifestyle while offering reassurance through service, security, and wellbeing support.
Based onsite at our Bishops Avenue residence, we are seeking a Deputy Restaurant Manager to ensure that every event delivers a seamless, memorable guest experience while maintaining operational efficiency, quality standards, and profitability.
Working Pattern: 2 days out of 7 | 10:00am – 8:00pm | 20 hours per week
This position is eligible for a performance‐based bonus in addition to base compensation. Bonus amounts and payout timing are determined by individual performance, achievement of team and company goals, and overall business results.
Key Responsibilities
- Champion a resident‐first culture, ensuring every interaction reflects warmth, professionalism, and attention to detail.
- Professionally and promptly manage incoming enquiries via phone and email, following up and driving them through to resolution.
- Anticipate client and guest needs, resolving issues discreetly and proactively.
- Gather client and guest feedback to continuously enhance the overall experience.
- Conduct site show rounds for prospective clients, families, and partners.
- Conduct menu tastings and work closely with clients to tailor events to their expectations.
- Identify and develop marketing and promotional opportunities to enhance event uptake and brand awareness.
- Maintain consistently high service standards aligned with brand and hospitality expectations.
- Plan, coordinate, and execute catering services for events including corporate functions, conferences, and social events.
- Oversee event setup, service flow, and breakdown to ensure flawless execution.
- Collaborate with culinary, sales, and event teams to deliver cohesive and timely service.
- Ensure menus, service styles, and event details align with client expectations and brand standards.
What can you bring?
- Passion for service excellence and people.
- Proven experience as an Event Manager or in a senior hospitality/events role.
- Strong project management skills with the ability to manage multiple events simultaneously.
- Knowledge of KPIs and marketing techniques relevant to event and hospitality management.
- Outstanding communication, presentation, and negotiation skills.
- A strong customer service ethos with a genuine passion for creating memorable experiences.
- A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential).
Benefits
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life's important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
We encourage you to apply and look forward to hearing from you.
Deputy Restaurant Manager in London employer: Elior Uk
Elior is an exceptional employer that prioritises a resident-first culture, ensuring every team member contributes to creating meaningful experiences for the over-55 community. Located in the luxurious Riverstone Living – Bishops Avenue, employees enjoy a supportive work environment with ample opportunities for career growth, generous benefits including free meals and paid volunteering days, and a commitment to work-life balance. Join us to be part of a passionate team dedicated to service excellence in a vibrant and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Restaurant Manager in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Elior Uk and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Deputy Restaurant Manager in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Elior Uk that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Elior Uk.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Elior Uk get a sense of who you are beyond your experience!
How to prepare for a job interview at Elior Uk
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Elior Uk and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
