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- Tasks: Supervise airport lounge operations and deliver exceptional customer service.
- Company: Join Elior at Leeds Bradford Airport, where hospitality meets innovation.
- Benefits: Enjoy free meals, flexible hours, 28 days holiday, and career growth opportunities.
- Other info: Paid volunteering days and exclusive discounts on entertainment and travel.
- Why this job: Be part of a dynamic team that makes travel enjoyable for passengers.
- Qualifications: 2 years in hospitality with strong customer service skills required.
The predicted salary is between 30576 - 30576 £ per year.
As an Airport Lounge Hospitality Supervisor at Leeds Bradford Airport, you will play a key role in delivering an exceptional customer experience within a fast‑paced lounge environment, welcoming and assisting hundreds of passengers daily, including weekends and peak travel periods.
Your responsibilities will include:
- Supervising the day‑to‑day operation of the airport lounges to ensure outstanding guest service at all times
- Working flexibly across operational hours between 3:00am and 8:30pm during summer months, and 3:00am to 5:00pm during winter months
- Responding to customer queries and resolving issues promptly, professionally, and courteously
- Maintaining the highest standards of presentation, cleanliness, and organisation across all front‑of‑house areas and equipment
- Demonstrating excellent knowledge of lounge menus, beverages, and wine offerings to support the guest experience
- Liaising closely with the kitchen team and conducting team briefings to ensure smooth and efficient daily operations
- Acting as the first point of contact for all hospitality‑related matters within the lounge
- Ensuring compliance with COSHH, food safety, and health & safety regulations, while completing all mandatory training requirements
- Supporting the Contract Manager with hospitality bookings, stock control, and monthly administrative/bookwork processes
Working Pattern: 5 days out of 7, including weekends and early morning shifts.
What you can bring:
- Minimum of 2 years’ experience within a hospitality, catering, or food service environment
- Strong customer service skills with a passion for delivering excellent front‑line hospitality
- Ability to work independently, use initiative, and remain organised in a busy environment
- Previous supervisory experience within catering or hospitality is desirable
- A professional, positive, and team‑focused approach to work
Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five‑year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.
Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part time roles, because life doesn’t run on a 9‑5 schedule.
- Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
Need any support or adjustments during the application process? Just let us know – we’re happy to help!
Hospitality Supervisor employer: Elior Uk
Contact Detail:
Elior Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your experience aligns with what they’re looking for, especially in customer service and team management. Confidence is key!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories that highlight your customer service skills and how you handle busy environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Elior!
We think you need these skills to ace Hospitality Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you’re not just looking for a job, but that you genuinely care about providing an exceptional experience.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your supervisory experience and any relevant skills that match the job description. We appreciate when candidates take the time to align their experiences with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We’re busy too, so a well-structured application will definitely catch our eye!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Elior Uk
✨Know Your Stuff
Make sure you’re well-versed in the lounge's menu, beverages, and wine offerings. This knowledge will not only impress your interviewers but also show that you're genuinely interested in providing an exceptional customer experience.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries or resolved issues in the past. Highlighting your strong customer service skills will demonstrate that you can maintain a positive atmosphere even during busy periods.
✨Be Ready for Flexibility
Since the role requires working flexible hours, be prepared to discuss your availability. Show that you’re adaptable and willing to work early mornings, weekends, and peak travel times without hesitation.
✨Demonstrate Leadership Experience
If you have previous supervisory experience, come ready to share specific instances where you led a team or improved operations. This will help illustrate your ability to manage day-to-day operations effectively and support your future team.