At a Glance
- Tasks: Welcome guests, manage enquiries, and ensure a smooth reception experience.
- Company: Join a leading hospitality service known for excellence and innovation.
- Benefits: Enjoy free meals, flexible hours, 28 days holiday, and career growth opportunities.
- Other info: Diversity and inclusion are at our core; we celebrate every individual.
- Why this job: Be part of a dynamic team delivering exceptional service in a vibrant environment.
- Qualifications: Previous reception experience and a passion for customer service are ideal.
The predicted salary is between 22000 - 26000 £ per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients, we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.
To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties are carried out to the highest standard. Professional and well presented with integrity and a positive and can-do attitude. Passionate about delivering exceptional service and take responsibility for your contribution to the team. Ideally previous corporate or hotel reception experience, technical knowledge of meeting room systems and IT packages, high standard of customer service delivery and administration.
The reception team is responsible for the delivery of reception services to all internal and external clients. Meeting room management liaising with key stakeholders and other service partners to ensure all requirements are met. The core service hours of Reception Services are 07.30 – 17:30. The job holder will be responsible for ensuring that these hours are covered on a shift rota basis, working Monday to Fridays, 45 hours per week. Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.
Responsibilities – Client Care
- Welcome & greet all guests/visitors to the reception area.
- Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” and their name once established.
- Escort guests to required destination, ensuring smooth transitions between team members at each stage of their journey.
- Aim to provide an update to any visitors waiting for verification in reception every five minutes.
- Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival.
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Continually develop client knowledge and share that information with the team.
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
- Answer calls as per the required standards and deliver messages in a timely manner.
- Assist with any ad hoc duties as required.
Teamwork and Communication
- Welcome and escort guests to meeting rooms, taking coats and luggage as required.
- Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Liaise with colleagues to ensure the smooth arrival of the host’s client.
- Communicate to the Reception Team Leader about any new / on-going / potential issues and complaints so that they are addressed accordingly.
- Follow this up promptly with a detailed email.
- Communicate effectively with all service partners on new bookings, changes to existing bookings and on any cancellations.
- Provide assistance according to business needs e.g. lunch cover annual leave cover etc.
- Support the training of new team members ensuring they are provided with all the information required in order to carry out the role.
- Take part in the cross‑training program which covers all areas of the department, when available.
- Assist with any ad hoc duties as required.
Personal Presentation: Maintain a professional, polite, and considerate manner at all times and adhere to uniform and presentation standards as per the Uniform guidelines.
Brilliant Work Deserves Brilliant Perks!
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part time roles, because life doesn’t run on a 9‑5 schedule.
- Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
We Celebrate You! At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know – we’re happy to help!
Hospitality - Receptionist employer: Elior Uk
Lexington Reception Services (LRS) is an exceptional employer that prioritises service excellence and employee well-being. With a strong focus on teamwork, professional development, and a vibrant work culture, LRS offers flexible working hours, generous holiday allowances, and opportunities for career growth, all while fostering an inclusive environment where every team member is valued. Located in a dynamic setting, employees enjoy unique perks such as free meals and exclusive discounts, making it a rewarding place to build a meaningful career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality - Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elior Uk. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elior Uk
Don't be shy about reaching out to Elior Uk directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality - Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elior Uk and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elior Uk
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
