At a Glance
- Tasks: Build strong client relationships and ensure excellent service at every touchpoint.
- Company: Join a dynamic team in a leading contract catering company.
- Benefits: Free meals, flexible working, generous holiday allowance, and paid volunteering days.
- Other info: Exciting career development opportunities and a chance to work nationwide.
- Why this job: Make a real impact by supporting long-term client partnerships and driving success.
- Qualifications: Experience in client relations and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
An exciting opportunity has arisen for a driven individual to join our dynamic team. This role is focused on building and developing strong client relationships, ensuring clients receive excellent service at every touchpoint. You will work closely with operations teams and internal support functions to support long‑term client partnerships and drive contract retention, contributing to the ongoing success and growth of the business.
You will be responsible for a diverse regional Business & Industry portfolio, gaining hands‑on experience and developing a strong understanding of our client base, with opportunities to broaden your expertise across wider retention activity as you progress.
What you’ll be doing…
- Retention pipeline management: Manage and maintain the annual retention pipeline across Elior divisions, including contract end dates, risk profiling, renewal activity, and reporting. Ensure accurate tracking of contract status, decision dates, and risk %, supporting delivery of annual renewal and retention targets set by Elior UK Leadership.
- Stakeholder engagement & governance: Hold regular meetings with Operations Directors/Managers to review activity, actions, and upcoming renewals. Collaborate with Operations and Support Services to optimise B2B offers for SME contracts based on client feedback and retention objectives.
- CRM & reporting oversight: Use CRM systems to record actions, monitor stakeholder input, and track contract vulnerability scores, ensuring timely intervention where required. Maintain up‑to‑date pipeline reporting through regular operational reviews.
- Client & site engagement: Conduct regular site visits and client meetings to review service standards and maintain strong relationships. Lead “Promises” meetings with key clients prior to contract end dates to review service and financial performance, agreeing and tracking follow‑up actions.
- Renewals & re‑bid support: Coordinate documentation for contract renewals and re‑bids within required timeframes, supporting re‑bid activity including preparation and attendance at client presentations where required. Influence presentation content and ensure appropriate stakeholders and materials are in place.
- Continuous improvement: Produce remedial action plans following client meetings and ensure actions are tracked to completion. Analyse win/loss outcomes to identify trends and implement improvements to future retention activity.
Working Pattern: Monday - Friday | Nationwide Field-based
What can you bring?
- Operational experience within the Business & Industry contract catering division
- Track record of positive Client relationships
- Strong influencing and listening skills
- Excellent verbal and written communication
- Financial and Analytical Skills
Brilliant Work Deserves Brilliant Perks!
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind – generous holiday allowance of 33 days, with the option to buy more.
- Leave for life’s important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Drive in Style – Enjoy a company car or car allowance.
Client Relations Executive in Glasgow employer: Elior Uk
Elior UK is an exceptional employer that prioritises employee well-being and professional growth, making it an ideal place for a Client Relations Executive. With a flexible working environment, generous holiday allowance, and opportunities for career development, employees are empowered to thrive both personally and professionally. The company also fosters a supportive culture, offering free meals and paid volunteering days, ensuring that every team member feels valued and engaged in their work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations Executive in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn to find folks who can give you the inside scoop on opportunities. Remember, it’s all about who you know!
✨Tip Number 2
Practice your pitch! You never know when you’ll bump into someone who could help you land that Client Relations Executive role. Have a quick, engaging summary of your experience and what you bring to the table ready to go. Make it memorable!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows you’re keen and professional. Plus, it gives you a chance to reiterate why you’re the perfect fit for the role. Don’t let the opportunity slip away!
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles waiting for you, including the Client Relations Executive position. By applying directly, you’ll be in the best position to showcase your skills and stand out from the crowd. Let’s get you that job!
We think you need these skills to ace Client Relations Executive in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Relations Executive role. Highlight your operational experience and any previous client relationship successes to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about building client relationships and how your background makes you the perfect fit for our dynamic team.
Showcase Your Communication Skills:Since this role requires excellent verbal and written communication, make sure your application is clear, concise, and free of errors. We want to see your ability to engage effectively right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Elior Uk
✨Know Your Client Base
Before the interview, take some time to research the company’s client portfolio. Understanding their key clients and the industries they operate in will help you demonstrate your knowledge and show that you're genuinely interested in building strong relationships.
✨Showcase Your Communication Skills
As a Client Relations Executive, excellent communication is key. Prepare examples of how you've effectively communicated with clients in the past, whether through meetings or written reports. This will highlight your ability to engage stakeholders and maintain strong relationships.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific client situations or challenges. Think of scenarios where you successfully managed client expectations or resolved issues. This will showcase your problem-solving skills and your proactive approach to client relations.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you track and analyse client data. Bring examples of how you've used CRM systems or reporting tools to manage client relationships and drive retention. This will show that you can contribute to the continuous improvement of client services.
