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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and customer satisfaction.
- Company: Join Lexington, an award-winning contract caterer known for great food and service.
- Benefits: Enjoy free lunches, flexible working hours, and generous holiday allowances.
- Why this job: Be part of a creative, inclusive culture that values your growth and well-being.
- Qualifications: Experience in team management and a passion for customer service excellence required.
- Other info: Opportunities for career progression and community volunteering available.
The predicted salary is between 43200 - 72000 £ per year.
start and finish times may vary due to airport needs. 5 shifts out of 7.
Full Time
Whitehouse Ln, Yeadon, England, LS19 7TU
Elior at work – Workdays Made Better with Great Food
A great workday starts withgreat food,and we know food at work should be more than just a sandwich at your desk. That’s why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it’s a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus, we keep teams happy, energised, and ready to take on the day.
What you’ll be doing…
As General Manager, you will oversee the day-to-day operations of an airport lounge, ensuring an exceptional guest experience, smooth operational performance, and strong financial results. This role leads all lounge staff, manages service standards, drives customer satisfaction, and maintains compliance with airport and company policies.
Operational Leadership:
- Manage all daily lounge operations, including front-of-house service, food & beverage delivery, housekeeping, and guest support.
- Ensure the lounge is consistently clean, safe, and aligned with brand standards.
- Recruit, train, and mentor staff to deliver exceptional hospitality.
- Conduct performance reviews and coaching to support professional development.
- Foster a positive, high-performance team culture.
- Ensure all guests receive a warm, welcoming, and seamless experience.
- Handle escalated guest concerns and resolve issues promptly and professionally.
- Monitor guest feedback and implement service improvements.
- Manage budgets, financial reporting, and cost control.
- Oversee inventory, procurement, and vendor relationships.
- Ensure accurate documentation, compliance checks, and operational reporting.
Health, Safety & Compliance:
- Maintain adherence to airport regulations, security procedures, and company policies.
- Ensure compliance with food safety standards and workplace health & safety requirements.
Partnership Management:
- Serve as primary liaison with airline partner, airport authorities, and service providers.
- Ensure service-level agreements (SLAs) and partner expectations are consistently met.
Working Pattern: 5 Shifts out of 7 per week.
Job ID: 5965
What can you bring?
- 3–5 years of management experience in hospitality, aviation, or an excellence-focused service environment
- Strong leadership, interpersonal, and communication skills.
- Proven ability to manage teams, budgets, and operational processes.
- Exceptional customer service orientation.
- Ability to thrive in a fast-paced, high-pressure environment.
- Flexibility to work variable hours, including weekends and holidays if or when required
Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
One small thing – we welcome you to apply using the name you feel most comfortable with!No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? Toenrich lives everywhere, every day.
And here’s the best part – 87% of our team say they’re proud to work here!Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people – especially women and those from underrepresented backgrounds – hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know – we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!
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Contact Detail:
Elior Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with Lexington's values and culture. Understanding what makes us unique will help you align your leadership style with our mission, showcasing how you can contribute to our dynamic environment.
✨Tip Number 2
Network within the catering and hospitality industry. Attend events or join relevant groups to connect with professionals who may have insights about our company or the role, which could give you an edge during discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer satisfaction and revenue growth in previous roles. Highlighting measurable successes will demonstrate your capability to meet our commercial metrics.
✨Tip Number 4
Showcase your approach to team management and development. Be ready to share strategies you've implemented to build team culture and enhance communication, as these are key aspects of the General Manager role at Lexington.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management, particularly in the catering or hospitality sector. Emphasise your leadership skills and any achievements related to customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to manage teams and drive customer satisfaction, as well as your understanding of financial processes.
Showcase Your Leadership Style: In your application, describe your approach to team management and how you foster a positive work culture. Provide examples of how you've motivated teams in the past and the impact it had on service delivery.
Highlight Relevant Achievements: Include quantifiable achievements in your application, such as revenue growth percentages or successful projects you've led. This will help illustrate your capability to meet the commercial metrics outlined in the job description.
How to prepare for a job interview at Elior Uk
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to building team culture and communication.
✨Understand Financial Management
Since you'll be responsible for managing budgets and financial reporting, brush up on your financial acumen. Be ready to discuss your experience with controlling costs and driving revenue growth, as well as any specific metrics you've achieved.
✨Emphasise Customer Service Excellence
Lexington values customer service, so highlight your genuine interest in providing exceptional experiences. Share stories that illustrate your commitment to customer satisfaction and how you've handled challenging situations in the past.
✨Prepare for Operational Questions
Expect questions about implementing best practices and maintaining consistent service levels. Think about how you've developed frameworks for operational excellence in previous roles and be prepared to discuss these strategies.