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- Tasks: Lead a dynamic team at Kenwood House, delivering exceptional hospitality and memorable experiences.
- Company: Join Elior Concessions, a people-first business with a passion for enriching lives.
- Benefits: Enjoy free meals, flexible working, 28 days holiday, and career development opportunities.
- Why this job: Make a real impact in a historic venue while growing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service excellence.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Elior Concessions – Elevating Every Day Out. Join us as General Manager at the iconic English Heritage site, Kenwood House, where history, culture, and exceptional hospitality come together. This is a unique opportunity to lead a high-profile venue and play a key role in delivering memorable experiences to thousands of visitors each year. Whether it’s a day out at a heritage site, museum, or entertainment venue, we make every experience extra special with fantastic hospitality and innovative food. We’re the team behind the tasty treats and top-notch service that make every visit special. From a freshly brewed coffee to a gourmet meal, or a quick snack on the go, we turn food breaks into memorable moments.
What you’ll be doing... As General Manager, you will lead and inspire on-site teams while taking full accountability for operational excellence. You will recruit, induct, train, and support colleagues to consistently deliver a high-quality service to Elior UK, our clients, and customers.
- Motivating, developing, and managing a high-performing team
- Controlling and managing budgets to drive sustainable financial growth
- Building strong internal and external relationships, including client liaison and management reporting
- Leading operational excellence and contributing to innovative menu planning
- Ensuring full compliance with COSHH, Food Safety, Health & Safety, legal regulations, environmental policies, and duty of care
Working Pattern: 5 out of 7 days | 40 Hours Per Week
What can you bring?
- Proven experience in successfully managing and leading teams
- A genuine passion for customer service excellence
- A confident, positive, and collaborative leadership style
- A self-motivated and innovative approach
Brilliant Work Deserves Brilliant Perks. At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success. Here’s what’s waiting for you:
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work
- Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel.
One small thing - we welcome you to apply using the name you feel most comfortable with. No need for legal names at this stage.
Why You’ll Love Working Here. We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here’s the best part - 87% of our team say they’re proud to work here. Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway. Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you.
We Celebrate You. At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help. Ready to join us? Hit 'Apply Now' and let’s chat.
General Manager in England employer: Elior Uk
Contact Detail:
Elior Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in England
✨Tip Number 1
Get to know the company inside out! Research Elior Concessions and Kenwood House, so you can speak confidently about their values and what makes them unique. This will show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. A friendly chat can give you an edge and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service excellence. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance of landing that dream job!
We think you need these skills to ace General Manager in England
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see your genuine interest in hospitality and how you can elevate experiences for our visitors.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the General Manager role. We love seeing how your past roles have prepared you to lead and inspire teams like ours!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. This helps us see how you fit into our team at Elior.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Kenwood House.
How to prepare for a job interview at Elior Uk
✨Know Your Venue
Before the interview, take some time to research Kenwood House and its history. Understanding the venue's significance and its role in the community will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss specific examples of how you've motivated and developed teams in the past. Highlight your collaborative approach and how it has led to operational excellence.
✨Demonstrate Customer Service Passion
Elior values exceptional customer service, so be ready to share stories that illustrate your commitment to creating memorable experiences for guests. Discuss how you’ve handled challenging situations and turned them into positive outcomes.
✨Prepare for Financial Discussions
Since managing budgets is part of the role, brush up on your financial management skills. Be ready to discuss how you've driven sustainable growth in previous positions and any innovative ideas you have for menu planning and cost control.
