At a Glance
- Tasks: Be the friendly face for customers, providing support and ensuring a positive experience.
- Company: Join Caterplus, where we create community through delicious meals and warm spaces.
- Benefits: Enjoy free meals, flexible hours, 28 days holiday, and career development opportunities.
- Other info: Diversity and inclusion are at our core; everyone is welcome here!
- Why this job: Make a difference in the lives of the over-55 community while gaining valuable experience.
- Qualifications: Customer-focused attitude, strong communication skills, and experience in customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
5 days out of 7 | alternate weekends | 25 hours per week Part Time £12.71 per hour
Caterplus – More Than a Meal, It’s a Community
At Devonshire Place within Caterplus, we don’t just serve food - we create warm, welcoming spaces where the over‑55 community can connect, share, and enjoy great company over delicious meals. Every dish is made with care, fresh ingredients, and a big helping of heart.
What you’ll be doing…
- As a Customer Service Assistant, you’ll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support.
- You’ll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.
- Greet and assist customers with queries, purchases, or service requests.
- Provide accurate information on products, services, and policies.
- Handle customer enquiries via phone, email, and in person.
- Resolve complaints or elevate issues where appropriate.
- Maintain a tidy, welcoming environment or service area.
- Process transactions, orders, and returns accurately.
- Keep up to date with company offerings and promotions.
- Support wider team with general administrative and operational tasks.
Working pattern: 5 days out of 7 | alternate weekends | 25 hours per week
What can you bring?
- A warm, approachable, and customer-focused attitude.
- Excellent communication and interpersonal skills.
- Experience in a customer service or front-of-house role.
- Strong problem-solving and organisational abilities.
- Confidence in using IT systems, tills, or booking platforms.
- Ability to remain calm under pressure and manage multiple queries.
- A proactive mindset and willingness to support the team.
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success!
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part time roles, because life doesn’t run on a 9‑5 schedule.
- Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
Diversity and Inclusion
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know – we’re happy to help!
Customer Service Assistant in Buxton employer: Elior Uk
At Caterplus, we pride ourselves on being more than just a workplace; we are a community dedicated to enriching the lives of the over-55 demographic. As a Customer Service Assistant at Devonshire Place, you will enjoy a supportive work culture that values your contributions, offers flexible part-time hours, and provides generous benefits such as free meals, ample holiday time, and opportunities for personal growth. Join us in creating welcoming spaces where every interaction matters, and experience a fulfilling career that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Buxton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Elior Uk and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Elior Uk and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant in Buxton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Elior Uk.
Get Familiar with Our Brand:Before applying, take some time to learn about Elior Uk and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Elior Uk
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Elior Uk.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Elior Uk will surely appreciate.
