At a Glance
- Tasks: Lead the hospitality operations at Alexander Stadium, ensuring exceptional service and event experiences.
- Company: Join Elior Stadia, where we bring excitement to matchdays and beyond!
- Benefits: Enjoy free meals, flexible hours, 28 days holiday, and career growth opportunities.
- Other info: Diversity and inclusion are at our core; we celebrate every unique perspective.
- Why this job: Be part of a dynamic team that enhances fan experiences and drives operational excellence.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
Walsall Rd, Birmingham, England, B42 2LR
£28000 per annum
Elior Stadia – Bringing the Buzz to Matchdays & More
When the crowd roars, the food has to be just as exciting! At Elior Stadia, we serve up epic matchday meals, gourmet hospitality, and fast, fresh stadium snacks – so fans can focus on the action while we handle the flavour.
Primary Role Objective
The incumbent is responsible for ensuring operational excellence across Alexander Stadium's non-event day and event day business, encompassing conferencing, events, hospitality, retail and food & beverage operations, reporting directly to the General Manager. They will manage operational budgets to assist in the delivery of operating profits at site level, effectively grow and retain the contract, and lead all day-to-day operational planning and delivery. The role provides best practice guidance and leadership to the onsite operations teams, ensuring business objectives, company standards and operational targets are consistently achieved.
Metrics
The role is measured on the delivery of key site-based performance targets, adherence to operational budgets, achievement of financial objectives, and key performance indicators relating to client satisfaction, customer experience, employee engagement and operational compliance.
Responsibilities
- Develop a service-led working environment, ensuring initiatives are implemented that deliver growth, profitability and continuous improvement.
- Lead the day-to-day operational function of Alexander Stadium, including planning, budgeting and operational delivery.
- Proactively manage site-related operational issues.
- Lead the planning process for Alexander Stadium's event day hospitality, retail, conferencing and catering operations.
- Monitor the performance of direct reports against agreed objectives and targets.
- Instil a culture of achievement, accountability and continuous improvement.
- Implement operational best practice across the site.
- Coordinate operational activities across all business functions as required.
- Participate in contract retention initiatives and continuous improvement projects.
- Work collaboratively with the General Manager and senior leadership team to implement and deliver the long-term operational strategy.
Planning & Organisation
- Deliver the operational strategy for Alexander Stadium's food and beverage operations.
- Develop, manage and control the annual operational budget and business plan.
- Meet and exceed agreed operational and financial targets.
- Produce daily, weekly and monthly operational reports for the General Manager.
- Build effective internal relationships to ensure seamless service delivery.
- Develop external relationships to support recruitment and attract high-quality talent.
Competence & Development
- Act as the operational liaison between Alexander Stadium and Elior UK, maintaining positive client relationships at all times.
- Manage and control operational overheads within agreed budgets.
- Identify opportunities to increase revenue, improve efficiency and reduce operational costs.
- Ensure policies, procedures and service standards are implemented and consistently maintained.
- Conduct regular performance reviews, coaching sessions and development planning with team members.
- Maintain succession planning and appraisal records to company standards.
- Proactively identify and manage operational risks.
- Ensure all operational activities comply with health & safety legislation, food safety standards, legal requirements, environmental policies, duty of care and company best practice.
- Deliver and promote operational training and learning activities that support current business needs and future operational development.
Other Responsibilities
- Identify, develop and mentor future operational leaders through effective succession planning.
- Undertake any other duties commensurate with the level of the role as required by the General Manager.
Characteristics
- Act with honesty, integrity and professionalism.
- Treat others with dignity and respect.
- Build credibility and trust with clients, colleagues and stakeholders.
- Drive positive change and constructively challenge existing processes.
- Demonstrate enthusiasm and a positive outlook towards future opportunities.
- Empower and develop others to achieve success.
- Lead by example, honouring commitments and delivering on promises.
- Effectively manage time, resources and competing priorities.
- Demonstrate a commitment to continuous learning and personal development.
- Communicate confidently and effectively, both verbally and in writing.
- Possess excellent numerical, commercial and analytical skills.
- Apply a logical and solution-focused approach to problem solving.
- Tailor communication appropriately for different audiences.
- Manage conflict professionally and constructively.
- Demonstrate resilience, determination and a strong drive for results.
- Show confidence in decision-making and relationship building.
- Maintain exceptionally high personal and professional standards.
- Work autonomously while contributing effectively as part of the wider management team.
- Influence and gain commitment from a wide range of stakeholders.
- Adapt quickly to changing business needs and operational demands.
- Remain productive and effective during periods of uncertainty.
- Take ownership and personal responsibility for delivering operational excellence.
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part time roles, because life doesn’t run on a 9‑5 schedule.
- Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
We’re a people‑first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Hospitality Manager in Birmingham employer: Elior Uk
Elior Stadia is an exceptional employer that prioritises a people-first culture, offering a vibrant work environment at Alexander Stadium in Birmingham. With benefits like flexible working hours, generous holiday allowances, and opportunities for career development, employees are supported in both their professional and personal lives. The company fosters a diverse and inclusive atmosphere, ensuring every team member feels valued and empowered to contribute to the exciting matchday experience.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elior Uk. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elior Uk
Don't be shy about reaching out to Elior Uk directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elior Uk and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elior Uk
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
