At a Glance
- Tasks: Lead operations at a high-profile stadium, ensuring exceptional customer experiences.
- Company: Join a dynamic team at Alexander Stadium, a hub for hospitality and events.
- Benefits: Enjoy free meals, flexible hours, 28 days holiday, and career growth opportunities.
- Other info: Embrace a culture of innovation and continuous improvement.
- Why this job: Make a real impact in a fast-paced environment while inspiring a diverse team.
- Qualifications: Proven leadership experience in hospitality or large-scale events required.
The predicted salary is between 45000 - 45000 € per year.
We are looking for an experienced and inspiring General Manager to lead the hospitality, conferencing, retail, and matchday operations at Alexander Stadium. This is an exciting opportunity for a commercially minded operational leader to oversee a high-profile venue, delivering exceptional customer experiences while driving operational excellence and financial performance.
Reporting directly to the Operations Manager, you will play a pivotal role in leading a large and diverse team, ensuring the smooth delivery of both matchday and non-matchday operations. You will thrive in a fast-paced environment, balancing strategic thinking with hands-on leadership to create a culture of high performance, innovation, and continuous improvement.
What you’ll be doing…
- Leading the day-to-day operation across hospitality, conferencing, retail, and event delivery within the stadium.
- Ensuring exceptional standards of customer service and operational delivery across all business areas.
- Managing matchday, conference, banqueting, and retail operations to ensure seamless execution.
- Acting as the key operational link between the stadium events team and Elior, building strong and collaborative relationships.
- Driving commercial performance through effective budgeting, cost control, merchandising, and operational efficiencies.
- Monitoring operational performance and implementing improvements to exceed financial and service targets.
- Inspiring, developing, and leading a large and diverse team, creating a positive and high-performing culture.
- Overseeing recruitment, succession planning, training, and team development across the venue.
- Building strong relationships with clients, stakeholders, contractors, and external partners.
- Ensuring innovative and high-quality food and hospitality presentation throughout the venue.
- Maintaining full compliance with Health & Safety legislation, COSHH, environmental policies, and company procedures.
- Taking ownership of operational risk management and ensuring a safe environment for customers, colleagues, and contractors.
What can you bring?
- Proven experience in a senior operational leadership role within hospitality, stadia, conferencing, events, or large-scale catering environments.
- Strong commercial awareness with experience managing budgets and delivering profitable growth.
- Exceptional leadership and people management skills with the ability to motivate and inspire teams.
- Experience working within fast-paced, high-pressure operational environments.
- Outstanding communication and stakeholder management skills with the ability to build strong working relationships.
- Excellent organisational, planning, and problem-solving abilities.
- A passion for operational excellence and delivering exceptional customer experiences.
- A proactive and positive approach with a strong sense of accountability and professionalism.
- A commitment to continuous improvement, innovation, and team development.
- A leadership style built on integrity, fairness, collaboration, and trust.
Benefits
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
General Manager in Birmingham employer: Elior Uk
At Alexander Stadium, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a General Manager, you will not only lead a diverse team in delivering outstanding customer experiences but also benefit from flexible working arrangements, generous holiday allowances, and ample opportunities for career development. Join us in a dynamic environment where your leadership can truly make a difference while enjoying perks like free meals and exclusive discounts.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really keen on joining our team!
We think you need these skills to ace General Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership experience in hospitality and operational management to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our mission at Alexander Stadium. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive commercial performance and lead teams. Numbers speak volumes, so don’t shy away from sharing metrics that highlight your success!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Elior Uk
✨Know the Venue Inside Out
Before your interview, make sure you research Alexander Stadium thoroughly. Understand its operations, recent events, and customer feedback. This will not only show your genuine interest but also help you discuss how you can enhance the venue's performance.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully managed diverse teams in the past. Use specific examples that highlight your ability to inspire and develop others, as this role requires a strong focus on team culture and performance.
✨Demonstrate Commercial Acumen
Be ready to talk about your experience with budgeting and driving commercial performance. Share examples of how you've implemented cost control measures or improved operational efficiencies in previous roles, as this is crucial for the General Manager position.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their vision for the stadium or how they measure success in customer experiences. It shows you're engaged and serious about the role, plus it gives you valuable insights into the company culture.
