At a Glance
- Tasks: Assist customers with queries and provide excellent service in a fast-paced environment.
- Company: Award-winning contract caterer focused on great food and service.
- Benefits: Free meals, flexible hours, 28 days holiday, and career development opportunities.
- Other info: Inclusive workplace that values diversity and offers growth potential.
- Why this job: Join a friendly team and make a real difference in customer experiences.
- Qualifications: Customer-focused attitude and strong communication skills required.
The predicted salary is between 16523 - 16523 £ per year.
Lexington is an award‑winning contract caterer that focuses on providing great food and service to customers. We need friendly, professional team members who thrive in a fast‑moving environment.
What you’ll be doing:
- Greet and assist customers with queries, purchases, or service requests
- Provide accurate information on products, services, and policies
- Handle customer enquiries via phone, email, or in person
- Resolve complaints or escalate issues where appropriate
- Maintain a tidy, welcoming service area
- Process transactions, orders, and returns accurately
- Keep up to date with company offerings and promotions
- Support the wider team with general administrative and operational tasks
Working pattern: Monday – Thursday
What you can bring:
- A warm, approachable, customer‑focused attitude
- Excellent communication and interpersonal skills
- Experience in a customer‑service or front‑of‑house role
- Strong problem‑solving and organisational abilities
- Confidence in using IT systems, tills, or booking platforms
- Ability to remain calm under pressure and manage multiple queries
- A proactive mindset and willingness to support the team
Perks and benefits:
- Free, nutritious meals on site
- Flexible working, including part‑time options
- 28 days holiday, increasing to 31 days after two years
- Paid volunteering days
- Career development and learning opportunities
- Pension scheme and life assurance
- Exclusive discounts on entertainment, leisure and travel
Equality and inclusion: Our recruitment process welcomes applicants of all backgrounds. We are an equal opportunity employer and encourage diversity in the workplace.
Customer Service Assistant in Belfast employer: Elior Uk
Lexington is an exceptional employer located in the heart of Belfast, offering a vibrant work culture that prioritises teamwork and customer satisfaction. With benefits such as free nutritious meals, flexible working options, and ample opportunities for career development, employees are supported in both their professional and personal growth. The company fosters an inclusive environment, welcoming diverse backgrounds and ensuring every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elior Uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elior Uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elior Uk:Your cover letter is your chance to shine! Tell us why you want to work at Elior Uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elior Uk!
How to prepare for a job interview at Elior Uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
