Support Team Receptionist

Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client's community. Overall purpose of the role: To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties are carried out to the highest standard at various locations across London. Personal Profile: Professional and well presented with integrity and a positive and can-do attitude. Passionate about delivering exceptional service and take responsibility for your contribution to the team Flexible and able to fit into different teams to support operations efficiently and meet different clients expectations. Operational Skills Reception Services is responsible for all Receptions across the client offices. The core service hours of Reception Services are 07.00 - 19.00, working Monday to Fridays, 40 hours per week.

Client Care

• Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk
• Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome "Good Morning/Good Afternoon …" and their name once established
• Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey
• Aim to provide an update to any visitors waiting for verification in reception every five minutes
• Welcome and escort guests to meeting rooms, taking coats and luggage as required
• Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host's arrival
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
• Continually develop client knowledge and share that information with the team
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately
• Answer calls as per the required standards and deliver messages in a timely manner
• Assist with hospitality duties (required only on some sites)
• Assist with any ad hoc duties as required

Team Work and Communication

• Assist with any ad hoc duties as required
• Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
• Liaise with conference floors and concierge (if applicable) to ensure the smooth arrival of the host's client.
• Communicate to the Reception Supervisor about any new / on-going / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email
• Communicate effectively with the conference team, the hospitality team and the reservations team on new bookings, changes to existing bookings and on any cancellations
• Provide assistance according to business needs e.g. lunch, cover annual leave cover etc
• Take part in the cross-training programme which covers all areas of the department, when available

Personal Presentation

• Maintain a professional, polite and considerate manner at all times
• Adhere to uniform and presentation standards as per the dress policy

Required Skills

• Excellent standard of communication skills, verbal and written
• Excellent IT skills Microsoft packages
• Customer service orientation
• Attention to detail
• Excellent working in a team or alone
• Previous experience in a similar role/administration

Site Standards

Please note that you will need to comply with the individual site standards and procedures which you will be informed of during your training.

Lexington Reception Services Brand Values

Lexington Reception Services brand values are at the heart of everything we do 'We are brilliant people deliver exceptional service' All LRS employees sign up to the values as part of their commitment to being part of the LRS team.

Exceptional Service

We are passionate about what we do, we use our experience and expertise to ensure the client always receives exceptional service and is left with a great first and lasting impression

Respect for Everyone

Respecting our differences and diversity is key to our success, working together as one to achieve a common goal

Aspirational

We always aspire to do things better, we constantly look at how we can improve our services and ourselves, sharing ideas and not being afraid to try new ways of working

Equality and Inclusivity

Everyone has a place in our team, all have something to offer that contributes to our success as a company, and there are no barriers everyone is treated fairly

Nurture Great Talent

The development of our talent is what keeps us evolving and our people motivated. We will always look for ways to develop people's skills and experience to enable them to reach their full potential

Profitable

We all contribute to the success of the company by working effectively and efficiently and ensuring we are earning money in the right way

Have Fun

We want our people to enjoy what they do, we are professionals but have fun within our teams. Enjoying what we do helps us to achieve results, We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here!

Why? Because we create a place where you're listened to, trusted, supported, and valued.