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- Tasks: Supervise airport lounge operations and deliver exceptional customer service to passengers.
- Company: Join a dynamic team at Leeds Bradford Airport, enhancing travel experiences.
- Benefits: Flexible working hours, competitive pay, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and professionalism.
- Why this job: Be the face of hospitality, making every passenger's journey memorable.
- Qualifications: 2+ years in hospitality with strong customer service skills required.
The predicted salary is between 24000 - 28000 £ per year.
As an Airport Lounge Hospitality Supervisor at Leeds Bradford Airport, you will play a key role in delivering an exceptional customer experience within a fast‑paced lounge environment, welcoming and assisting hundreds of passengers daily, including weekends and peak travel periods.
Responsibilities:
- Supervising the day‑to‑day operation of the airport lounges to ensure outstanding guest service at all times.
- Working flexibly across operational hours between 3:00 am and 8:30 pm during summer months, and 3:00 am to 5:00 pm during winter months.
- Responding to customer queries and resolving issues promptly, professionally, and courteously.
- Maintaining the highest standards of presentation, cleanliness, and organisation across all front‑of‑house areas and equipment.
- Demonstrating excellent knowledge of lounge menus, beverages, and wine offerings to support the guest experience.
- Liaising closely with the kitchen team and conducting team briefings to ensure smooth and efficient daily operations.
- Acting as the first point of contact for all hospitality‑related matters within the lounge.
- Ensuring compliance with COSHH, food safety, and health & safety regulations, while completing all mandatory training requirements.
- Supporting the Contract Manager with hospitality bookings, stock control, and monthly administrative/bookkeeping processes.
Working Pattern: 5 days out of 7, including weekends and early morning shifts.
Qualifications:
- Minimum of 2 years' experience within a hospitality, catering, or food service environment.
- Strong customer service skills with a passion for delivering excellent front‑line hospitality.
- Ability to work independently, use initiative, and remain organised in a busy environment.
- Previous supervisory experience within catering or hospitality is desirable.
- A professional, positive, and team‑focused approach to work.
Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five‑year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.
Hospitality Supervisor employer: Elior Inc
Contact Detail:
Elior Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at airports or lounges. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Be flexible and ready to adapt! The hospitality world is fast-paced, so demonstrate your ability to handle unexpected situations with ease. Employers love candidates who can think on their feet and keep things running smoothly.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and ready to dive into the exciting world of airport hospitality.
We think you need these skills to ace Hospitality Supervisor
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in hospitality or food service. We want to see how you've delivered excellent customer service and managed busy environments before!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. Show us your passion for hospitality and how you connect with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Elior Inc
✨Know Your Stuff
Make sure you brush up on your knowledge of lounge menus, beverages, and wine offerings. Being able to discuss these confidently will show that you're serious about the role and can enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. This is crucial in a hospitality role, so think of specific situations where you resolved issues or provided exceptional service.
✨Demonstrate Leadership Qualities
Since this role involves supervising others, be ready to talk about your previous supervisory experiences. Highlight how you’ve motivated a team, handled conflicts, or ensured smooth operations during busy periods.
✨Be Ready for Flexibility
The job requires working varied hours, including weekends and early mornings. Be prepared to discuss your availability and how you manage your time effectively in a fast-paced environment.