At a Glance
- Tasks: Greet clients, issue passes, and provide directions with a smile.
- Company: Join Lexington Reception Services, a people-first business with a focus on service excellence.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Diverse and inclusive workplace where your potential is valued.
- Why this job: Be the friendly face that makes a difference in people's day!
- Qualifications: Strong communication skills, IT proficiency, and customer service experience.
The predicted salary is between 21150 - 25850 £ per year.
- Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome "Good Morning/Good Afternoon …" and their name once established
- Issue building pass and ensure clear concise directions/instructions to get to the required floor
- Aim to provide an update to any visitors waiting for verification in reception every five minutes
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
- Continually develop client knowledge and share that information with colleagues
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately
- Answer calls are per the required standards and deliver messages in a timely manner
- Assist with any ad hoc duties as required
- Working Pattern: 45 hours per week, Mon to Fri
- Excellent standard of communication skills, verbal and written
- Excellent IT skills Microsoft packages
- Customer service orientation
- Attention to detail
- Excellent working in a team or alone
- Previous experience in a similar role/administration
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests.
We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.
Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client's community.
We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces.
Our mission?
To enrich lives everywhere, every day.
And here's the best part - 87% of our team say they're proud to work here!
Why?
Because we create a place where you're listened to, trusted, supported, and valued.
Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria.
But we hire for potential, not just experience.
At Elior, diversity and inclusion aren't just policies, they're who we are.
We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
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LRS - Receptionist in Birmingham employer: Elior Inc
As a Back of House - Pastry Chef, you will thrive in a supportive and dynamic work environment that prioritises creativity and quality. With flexible working hours, generous holiday allowances, and a strong focus on employee wellbeing, our company fosters a culture of growth and collaboration, ensuring you have the resources and opportunities to excel in your culinary career. Enjoy exclusive benefits such as free on-site lunches and continuous learning initiatives, making this an exceptional place to develop your skills while contributing to innovative dessert offerings.
StudySmarter Expert Advice🤫
We think this is how you could land LRS - Receptionist in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elior Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elior Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace LRS - Receptionist in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elior Inc:Your cover letter is your chance to shine! Tell us why you want to work at Elior Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elior Inc!
How to prepare for a job interview at Elior Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
