At a Glance
- Tasks: Assist customers with queries and provide excellent service in a welcoming environment.
- Company: Join a specialist catering company dedicated to enriching young minds through healthy food.
- Benefits: Enjoy free meals, flexible hours, paid volunteering days, and career development opportunities.
- Other info: Diversity and inclusion are at our core; we celebrate every individual.
- Why this job: Make a real difference in students' lives while enjoying a supportive team culture.
- Qualifications: Customer-focused attitude, strong communication skills, and experience in customer service.
The predicted salary is between 12 - 12 £ per hour.
We're a specialist catering company dedicated to providing delicious, healthy and exciting food for Independent Schools.
We know the crucial role that food can play on a pupil's ability to learn, develop and ultimately flourish.
Food isn't simply fuel, it's critical to creating happy, healthy and inquisitive young minds.
Lexington is committed to safeguarding children and colleagues.
Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check, including Children's Barred List.
Working Pattern: Monday to Friday, term time only 10:00 am - 2:00 pm
What you'll be serving up...
- Greet and assist customers with queries, purchases, or service requests
- Provide accurate information on products, services, and policies
- Handle customer enquiries via phone, email, and in person
- Resolve complaints or elevate issues where appropriate
- Maintain a tidy, welcoming environment or service area
- Process transactions, orders, and returns accurately
- Keep up to date with company offerings and promotions
- Support wider team with general administrative and operational tasks
The ingredients you'll bring...
- A warm, approachable, and customer-focused attitude
- Excellent communication and interpersonal skills
- Experience in a customer service or front-of-house role
- Strong problem-solving and organisational abilities
- Confidence in using IT systems, tills, or booking platforms
- Ability to remain calm under pressure and manage multiple queries
- A proactive mindset and willingness to support the team
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success!
Here's what's waiting for you
Free, tasty meals
- Enjoy tasty, nutritious food on us while you work!
- Flexible working
- including part time roles, because life doesn't run on a 9-5 schedule.
- Plenty of Time to Unwind
- Flexibility around family life with holidays that match the school calendar.
- Leave for life's important moments
- whether family, personal or unexpected.
- Give back time
- paid volunteering days for the causes you care about.
- Room to grow
- career development and learning opportunities for all stages of your career.
- Wellbeing first
- mental health support and wellbeing perks.
- Financial security
- pension schemes and life assurance.
- Exclusive discounts
- save on entertainment, leisure, and even travel!
Why You'll Love Working Here
We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces.
Our mission?
To enrich lives everywhere, every day.
And here's the best part - 87% of our team say they're proud to work here!
We Celebrate You!
At Elior, diversity and inclusion aren't just policies, they're who we are.
We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we're happy to help!
Customer Service Assistant in Wellow employer: Elior Group
Elior is an exceptional employer that values its Catering Assistants by offering flexible hours, free meals, and a supportive work culture that encourages personal and professional growth. With a commitment to training and inclusivity, employees thrive in a dynamic environment where teamwork and positive attitudes are celebrated, making it a rewarding place to build a career in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Wellow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Elior Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Elior Group and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant in Wellow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Elior Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Elior Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Elior Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Elior Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Elior Group will surely appreciate.
