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- Tasks: Lead daily operations, manage teams, and ensure exceptional guest experiences.
- Company: Elior, a people-first business serving diverse workplaces across the UK.
- Benefits: Free meals, flexible hours, 28+ days holiday, and career development opportunities.
- Why this job: Join a supportive team that values your growth and well-being.
- Qualifications: 3-5 years management experience in hospitality or premium service.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Elior at work – Workdays Made Better with Great Food. A great workday starts with great food, and we know food at work should be more than just a sandwich at your desk. That’s why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it’s a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus, we keep teams happy, energised, and ready to take on the day.
Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.
What You’ll Be Doing...
- Leading daily lounge operations across service, food & beverage, housekeeping, and guest support.
- Maintaining a clean, safe, and premium environment aligned with brand and airport standards.
- Recruiting, training, and developing staff to ensure exceptional hospitality and strong team performance.
- Managing guest relations, resolving escalated issues, and driving continuous service improvements.
- Overseeing budgets, financial reporting, inventory control, and vendor management.
- Ensuring full compliance with airport regulations, security protocols, and health & safety requirements.
- Building strong partnerships with airline clients, airport authorities, and service providers to meet SLAs.
Working Pattern: Monday- Friday | 07:30 - 16:00
What You Can Bring?
- 3–5 years of management experience in hospitality, aviation, or premium service environments.
- Strong leadership capabilities with excellent interpersonal and communication skills.
- Proven experience managing teams, budgets, and operational processes effectively.
- A customer-focused mindset with a commitment to delivering high-quality service.
- Ability to perform well under pressure in a fast-paced operational setting.
- Flexibility to work varied hours, including weekends and holidays when required.
Brilliant Work Deserves Brilliant Perks
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success. Here’s what’s waiting for you:
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work.
- Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel.
One small thing - we welcome you to apply using the name you feel most comfortable with. No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here’s the best part - 87% of our team say they’re proud to work here. Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway. Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you.
We Celebrate You
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help.
Ready to join us? Hit 'Apply Now' and let’s chat.
Site Director employer: ELIOR GROUP
Contact Detail:
ELIOR GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Director
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Elior. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with Elior's values and mission. Show us how your experience aligns with their goals, especially in hospitality and team management.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t just recite rehearsed lines. Be yourself and let your passion for the role come across!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you're genuinely interested in the position and appreciate the opportunity to chat.
We think you need these skills to ace Site Director
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for hospitality and how you can contribute to our team.
Tailor Your CV: Make sure your CV highlights your relevant experience in management and customer service. We love seeing how your skills align with what we do, so tweak your CV to reflect that you’re the perfect fit for the Site Director role.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s improving guest satisfaction or managing a budget effectively, we want to hear about the impact you’ve made in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ELIOR GROUP
✨Know Your Stuff
Before the interview, dive deep into Elior's mission and values. Understand their approach to catering and how they enhance workplace experiences. This will help you connect your own experience in hospitality and management to what they’re looking for.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led teams in high-pressure environments. Highlight your ability to manage budgets and improve service quality, as these are key aspects of the Site Director role.
✨Prepare for Scenario Questions
Expect questions about handling guest relations and resolving issues. Think of scenarios where you’ve successfully managed conflicts or improved service delivery, and be prepared to share those stories.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company culture and team dynamics. Inquire about their approach to staff development and how they maintain high standards in service – this shows you’re serious about contributing positively.