Supported Housing Officer in Bath, Somerset

Location: Central Bristol

Salary: £26,000 - £28,000 per annum

Closing Date: Wednesday 6th May 2026

Job Type: Full Time, Temporary Fixed-term contract until 31st March 2029 with the possibility of extension

Ron Jones House is located in central Bristol and houses men aged 22+ who are either experiencing or are at risk of homelessness. Phoenix Place is also located in central Bristol and houses single women and mothers and babies at risk of homelessness. Ron Jones House and Phoenix Place are working with St Mungos to deliver the Rough Sleepers Prevention Service which provides short-term accommodation at these two projects.

In this newly created role, you will work with 12 short-term rough sleepers at Ron Jones House and three at Phoenix Place plus a small caseload of residents at RJH. We are looking for an organised and driven Supported Housing Officer to deliver a psychologically informed housing and support service to benefit the client groups we serve.

What you will be doing:

• Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures.
• Work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development.
• Effectively deliver personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living.
• Keep customers first and effectively deliver all aspects of housing management services such as rent and service charge monitoring and safeguarding.
• Use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes.

What you will need to be successful:

• Putting customers first. An understanding of resident support needs and being able to help them to find solutions.
• Open to change, embraces improvement and takes on board new ideas.
• Understands the importance of quality service delivery and its impact on business success. Strives to deliver high quality affordable services.
• Empathy, an understanding of residents' views and being able to encourage colleagues to do the same.
• Effective time management in a fast-paced environment and being able to prioritise your own workload. Take a proactive approach to targets and plans ahead.

Benefits:

• 25 days annual holiday rising to 30 days.
• Access to training and career development through Elim Skills Academy.
• Company pension.
• Life Assurance.
• Annual bonus.
• Health cash plan, which includes discounts to a wide range of shops and services.
• Free onsite car parking.
• Ability to work from home on occasion to complete training and admin.

For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us.

How to apply: For more details on the role and to apply please visit our website. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications as they are received and interviewing those who meet the role requirements. The advert will close as soon as a successful candidate is appointed.

We are proud to be an inclusive and values driven organisation that celebrates the diversity of our colleagues. We see the importance of creating an inclusive workforce that reflects our diverse customer base and so welcome applications from underrepresented groups.