At a Glance
- Tasks: Support staff and students with tech, from IT to audiovisual systems.
- Company: Join a leading charity and theological training institution with a supportive culture.
- Benefits: Gain a recognised qualification while earning and learning in a dynamic environment.
- Other info: Opportunity for progression to higher-level apprenticeships after completion.
- Why this job: Make a real difference through technology and develop valuable skills.
- Qualifications: GCSEs in English and Maths at grade 4 or above.
The predicted salary is between 19575 - 23925 £ per year.
Introduction
You probably already have nascent skills in technology as evidenced by friends and family asking you to help with their technology, and we want to help you further develop those skills and build your career on them while working towards a recognised level 3 qualification as a Digital Support Technician.
About the Employer
Regents is the Theological training institution for The Elim Pentecostal Church. Elim is a growing Movement of more than 500 Christian congregations and ministries in the UK and Ireland. Elim is also a leading UK charity operating within the non-profit sector as a single consolidated charity. Elim’s core vision and distinctive characteristics arise from its spiritual heritage as a denomination focused on Christian mission and ministry.
What You'll Do
Working within a friendly and supportive higher education environment, you'll play a key role in supporting staff and students with a wide range of technologies. From IT support and Microsoft cloud solutions to learning platforms, networking, and cutting‑edge audiovisual systems, you'll gain hands‑on experience across multiple areas of technology.
You'll work alongside experienced professionals who will help you develop valuable technical and problem‑solving skills while giving you real responsibility from day one. As your knowledge grows, you'll have opportunities to support online learning systems, student information platforms, livestreaming technology, and digital transformation projects across the organisation. This role offers a unique breadth of experience that you won't find in many apprenticeship programmes, providing a strong foundation for a long‑term and rewarding career in IT, digital support, cloud technologies, or systems administration. If you're eager to learn, enjoy solving problems, and want to make a real difference through technology, we'd love to hear from you.
Duties Include but are not limited to:
- Work towards your Digital Support Technician Level 3 Apprenticeship qualification
- Learn about the internal help desk ticketing system and resolving user support issues
- Support the A/V systems in lecture rooms and the lecture theatre
- Support the use of the Mac‑based Video Podcast Studio
- Develop and enhance skills in all Microsoft 365 Applications, Outlook, Word, Excel, PowerPoint, Visio, Teams and Sharepoint services
- Learn Cognito forms development to support business processes
- Learn Moodle LMS from an administrative perspective
- Production of meaningful documentation – contributing to organisational knowledge
- Learn to analyse systems and processes and devise, develop, test and implement the changes to improve process resilience
- Exposure to the use of AI tools to modify CSS and HTML code to speed up look and feel changes in online systems
Training Outcome
Opportunity to progress to Higher or Degree level Apprenticeship for the right individual on successful completion of the level 3 apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Understanding of IT hardware
Qualifications
- Essential - GCSE - English - 4
- Essential - GCSE - Maths - 4
Course Information
Course: Digital support technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday, 9.00am to 5.00pm.
Expected Duration: 1 Year 6 Months
Training Provider: THE DEVELOPMENT MANAGER LTD
Digital Support Technician Apprentice in Malvern employer: Elim Foursquare Gospel Alliance
Regents is an exceptional employer, providing a dynamic and supportive environment for aspiring Digital Support Technicians. With a focus on employee growth, you will receive hands-on training in IT, AV systems, and cloud solutions, alongside opportunities to progress to higher or degree-level qualifications. Our collaborative work culture fosters innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding careers in higher education.
Contact Details:
Elim Foursquare Gospel Alliance Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Technician Apprentice in Malvern
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Elim Foursquare Gospel Alliance.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Elim Foursquare Gospel Alliance is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Elim Foursquare Gospel Alliance, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Elim Foursquare Gospel Alliance directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Digital Support Technician Apprentice in Malvern
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Elim Foursquare Gospel Alliance want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Elim Foursquare Gospel Alliance, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Elim Foursquare Gospel Alliance
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
