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For Companies At a Glance
- Tasks: Help customers with their queries via phone and email, identifying their needs.
- Company: Join an innovative company focused on making financial transactions easier and safer.
- Benefits: Enjoy a relocation package, performance bonuses, meal allowance, and private medical insurance.
- Why this job: Be part of a friendly team in a vibrant city while gaining valuable customer service experience.
- Qualifications: Must speak native Spanish and have a B2 level in English; European passport required.
- Other info: Full-time role with ongoing training and 22 days of paid vacation plus public holidays.
We all use credit cards nowadays. Have you ever wondered how a little plastic card in your wallet magically makes payments happen? It is time to step in and discover how things work for the inside. Become a customer service expert representing an innovative brand new company specialised in the mobile and electronic payment in Lisbon, Portugal. Its goal is to make financial transactions easier and safer to everyone. We are looking for a friendly and proactive person to help people manage their money through the application.
Relocation package:
- Accommodation provided
- Assistance in obtaining your Portuguese social security number and opening a bank account.
In addition to all this, you will receive:
- Performance bonuses
- Meal allowance (Food card)
- Full-time contract (40 hours per week / 8 hours per day / 2 days off)
- Ongoing training provided by the company
- Private medical insurance
- 22 days of paid vacation + public holidays
- Career evolution
- Many other advantages
What will be asked to do?
- You will be the first point of contact for customers and will be asked to their queries by phone and/or email.
- Identify customer needs.
Am I eligible?
- Hold a European passport or identity card
- Native Spanish/C2 level (spoken and written)
- The training will be given in English; you must have a minimum B2 level in English.
- Have the ability to multi-task as you will be speaking to clients/prospects via phone and emails.
What is the next step?
Apply now and get interviewed!
Spanish Speaking Customer Service Advisor (Portugal / Lisbon) employer: Elikya Recruitment
Contact Detail:
Elikya Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Speaking Customer Service Advisor (Portugal / Lisbon)
✨Tip Number 1
Familiarise yourself with the company’s services and products. Understanding how their mobile and electronic payment systems work will not only boost your confidence during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a multilingual context. Practice handling common customer queries in both Spanish and English to demonstrate your ability to communicate effectively in both languages.
✨Tip Number 3
Research the cost of living in Lisbon and be prepared to discuss how you plan to adapt to your new environment. This shows that you are proactive and serious about relocating, which can impress potential employers.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, giving you an edge in your interview.
We think you need these skills to ace Spanish Speaking Customer Service Advisor (Portugal / Lisbon)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your relevant experience in customer service and language skills, particularly in Spanish and English.
Tailor Your CV: Customise your CV to reflect your customer service experience and language proficiency. Emphasise any previous roles where you handled customer queries or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working in Lisbon and how your skills align with the company's mission of making financial transactions easier.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Elikya Recruitment
✨Brush Up on Your Spanish
Since the role requires native-level Spanish, make sure to practice your language skills. Be prepared to answer questions in Spanish and demonstrate your fluency during the interview.
✨Understand the Company’s Mission
Familiarise yourself with the company’s goals and values, especially their focus on making financial transactions easier and safer. This will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your proactive approach and ability to multi-task, as these are key traits for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the training process or opportunities for career evolution to demonstrate your enthusiasm.
