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For Companies At a Glance
- Tasks: Help customers with their queries via phone and email, identifying their needs.
- Company: Join an innovative company focused on making financial transactions easier and safer.
- Benefits: Enjoy a relocation package, performance bonuses, meal allowance, and private medical insurance.
- Why this job: Be part of a friendly team in vibrant Lisbon, with opportunities for career growth and ongoing training.
- Qualifications: Must speak native Spanish and have a B2 level in English; European passport required.
- Other info: Accommodation provided and assistance with social security and bank account setup.
We all use credit cards nowadays. Have you ever wondered how a little plastic card in your wallet magically makes payments happen? It is time to step in and discover how things work for the inside. Become a customer service expert representing an innovative brand new company specialised in the mobile and electronic payment in Lisbon, Portugal. Its goal is to make financial transactions easier and safer to everyone. We are looking for a friendly and proactive person to help people manage their money through the application.
Relocation package:
- Accommodation provided
- Assistance in obtaining your Portuguese social security number and opening a bank account.
In addition to all this, you will receive:
- Performance bonuses
- Meal allowance (Food card)
- Full-time contract (40 hours per week / 8 hours per day / 2 days off)
- Ongoing training provided by the company
- Private medical insurance
- 22 days of paid vacation + public holidays
- Career evolution
- Many other advantages
What will be asked to do?
- You will be the first point of contact for customers and will be asked to their queries by phone and/or email.
- Identify customer needs.
Am I eligible?
- Hold a European passport or identity card
- Native Spanish/C2 level (spoken and written)
- The training will be given in English; you must have a minimum B2 level in English.
- Have the ability to multi-task as you will be speaking to clients/prospects via phone and emails.
What is the next step?
Apply now and get interviewed!
Spanish Speaking Customer Service Advisor (Lisboa) employer: Elikya Recruitment
Contact Detail:
Elikya Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Speaking Customer Service Advisor (Lisboa)
✨Tip Number 1
Familiarise yourself with the company’s services and products. Understanding how mobile and electronic payments work will not only boost your confidence during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Think of examples from your past experiences where you successfully resolved customer issues or provided exceptional service, as these will be valuable during your discussions with us.
✨Tip Number 3
Practice your Spanish and English communication skills. Since you'll be interacting with customers in both languages, being fluent and comfortable in both will set you apart from other candidates.
✨Tip Number 4
Research common customer queries related to financial transactions. Being prepared with knowledge about typical customer concerns can help you demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Spanish Speaking Customer Service Advisor (Lisboa)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in roles where you've used Spanish and English. Emphasise any relevant skills that align with the job description, such as communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your language skills and how they will benefit the team. Share specific examples of how you've successfully handled customer queries in the past.
Highlight Relevant Experience: In your application, focus on any previous roles that involved customer interaction, particularly in a multilingual environment. This will demonstrate your capability to manage customer needs effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Elikya Recruitment
✨Show Off Your Language Skills
Since the role requires native Spanish and a good level of English, be prepared to demonstrate your language proficiency. You might be asked to switch between languages during the interview, so practice speaking both fluently.
✨Understand the Company’s Mission
Research the company’s goals and values, especially their focus on making financial transactions easier and safer. This will help you align your answers with what they are looking for in a candidate.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle specific situations, showcasing your problem-solving skills and ability to empathise with customers.
✨Highlight Your Multi-Tasking Abilities
The job involves managing multiple queries via phone and email simultaneously. Share examples from your past experiences where you successfully juggled different tasks, demonstrating your organisational skills.
