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For Companies At a Glance
- Tasks: Assist customers with queries via phone and email, identifying their needs.
- Company: Join the world's leading brand in innovative lighting solutions based in Lisbon.
- Benefits: Enjoy a relocation package, performance bonuses, meal allowance, and private medical insurance.
- Why this job: Be part of a carbon-neutral company with ongoing training and career growth opportunities.
- Qualifications: Must speak Romanian fluently and have a B2 level in English; European passport required.
- Other info: Accommodation provided and assistance with social security and bank account setup.
Are you passionate about new technologies? Do you like troubleshooting, support and problem solving? Don't miss this opportunity! Work for the world's number 1 in conventional lighting, LED and connected lighting in Lisbon, Portugal. This 100% carbon and innovative brand has more than 77 million connected lamps around the world. We want YOU to be part of this project and become an essential member.
Relocation package:
- Accommodation provided
- Assistance in obtaining your Portuguese social security number and opening a bank account.
In addition to all this, you will receive:
- Performance bonuses
- Meal allowance (Food card)
- Full-time contract (40 hours per week / 8 hours per day / 2 days off)
- Ongoing training provided by the company
- Private medical insurance
- 22 days of paid vacation + public holidays
- Career evolution
- Many other advantages
What will be asked to do?
- You will be the first point of contact for customers and will be asked to their queries by phone and/or email.
- Identify customer needs.
Am I eligible?
- Hold a European passport or identity card
- Native Romanian/C2 level (spoken and written)
- The training will be given in English; you must have a minimum B2 level in English.
- Have the ability to multi-task as you will be speaking to clients/prospects via phone and emails.
What is the next step?
Apply now and get interviewed!
Romanian Speaking Customer Service Advisor (Lisboa) employer: Elikya Recruitment
Contact Detail:
Elikya Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Romanian Speaking Customer Service Advisor (Lisboa)
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their lighting solutions and technology will not only help you answer customer queries effectively but also show your genuine interest in the role during the interview.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves troubleshooting, practice common customer service scenarios and how you would handle them. This will prepare you for potential situational questions in the interview.
✨Tip Number 3
Highlight your language skills in Romanian and English. Be ready to demonstrate your proficiency in both languages during the interview, as effective communication is key in this customer service role.
✨Tip Number 4
Research the relocation process to Portugal. Being knowledgeable about what to expect can help ease any concerns you may have and show your commitment to making the move, which is a big plus for the employer.
We think you need these skills to ace Romanian Speaking Customer Service Advisor (Lisboa)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in roles where you have used Romanian and English. Emphasise any relevant skills such as problem-solving and troubleshooting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention why you are interested in this specific role and how your skills align with the company's mission.
Highlight Language Proficiency: Clearly state your language skills in both Romanian and English. If you have any certifications or proof of your language proficiency, mention them to strengthen your application.
Show Enthusiasm for Relocation: Express your excitement about moving to Lisbon and working for a leading company in the lighting industry. Mention any previous experiences you have had with relocation or adapting to new environments.
How to prepare for a job interview at Elikya Recruitment
✨Showcase Your Language Skills
Since the role requires native Romanian and a good command of English, be prepared to demonstrate your language proficiency during the interview. Practice speaking clearly and confidently in both languages, as this will be crucial for customer interactions.
✨Familiarise Yourself with the Company
Research the company’s products, especially their lighting solutions and technologies. Understanding their offerings will help you answer questions more effectively and show your enthusiasm for the role.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter. Be ready to discuss how you would handle specific situations, such as troubleshooting a product issue or managing a difficult customer. This will demonstrate your problem-solving skills.
✨Highlight Your Multi-tasking Abilities
The job involves handling multiple queries via phone and email simultaneously. Share examples from your past experiences where you successfully managed multiple tasks at once, showcasing your ability to stay organised and efficient under pressure.
