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For Companies At a Glance
- Tasks: Assist customers with queries via phone and email, identifying their needs.
- Company: Join a leading Swedish furniture brand known for stylish and affordable designs.
- Benefits: Enjoy a relocation package, performance bonuses, meal allowance, and private medical insurance.
- Why this job: Experience a friendly work culture in beautiful Lisbon while growing your career.
- Qualifications: Must speak native Norwegian and have B2 level English; European passport required.
- Other info: Full-time role with 22 days paid vacation and ongoing training provided.
How would you like to represent one of the favourite brands of millions of customers around the world? Don’t miss this opportunity and join our team of experts in Lisbon, Portugal where friendliness and good humour are values just as important as work ethic. This Swedish company specializes in the design and retail sale of furniture and decorative objects ready to install or in kits to assemble. It offers a wide range of aesthetic and functional furnishing products at prices accessible to the greatest number of people and to all budgets.
Relocation package:
- Accommodation provided
- Assistance in obtaining your Portuguese social security number and opening a bank account.
In addition to all this, you will receive:
- Performance bonuses
- Meal allowance (Food card)
- Full-time contract (40 hours per week / 8 hours per day / 2 days off)
- Ongoing training provided by the company
- Private medical insurance
- 22 days of paid vacation + public holidays
- Career evolution
- Many other advantages
What will be asked to do?
- You will be the first point of contact for customers and will be asked to address their queries by phone and/or email.
- Identify customer needs.
Am I eligible?
- Hold a European passport or identity card
- Native Norwegian/C2 level (spoken and written)
- The training will be given in English; you must have a minimum B2 level in English.
- Have the ability to multi-task as you will be speaking to clients/prospects via phone and emails.
What is the next step?
Apply now and get interviewed!
Norwegian Speaking Customer Service Advisor (Lisboa) employer: Elikya Recruitment
Contact Detail:
Elikya Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norwegian Speaking Customer Service Advisor (Lisboa)
✨Tip Number 1
Familiarise yourself with the brand's products and values. Understanding their furniture design philosophy and customer service approach will help you connect better with potential customers during your interactions.
✨Tip Number 2
Brush up on your Norwegian language skills, especially in a customer service context. Practising common phrases and responses can boost your confidence and ensure you communicate effectively with customers.
✨Tip Number 3
Prepare for role-play scenarios that mimic real customer interactions. This will help you think on your feet and demonstrate your problem-solving skills during the interview process.
✨Tip Number 4
Research the relocation process to Portugal. Being knowledgeable about what to expect can show your commitment to the move and make you a more attractive candidate for the position.
We think you need these skills to ace Norwegian Speaking Customer Service Advisor (Lisboa)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially any roles where you communicated with clients in Norwegian. Emphasise your language skills and any experience you have in a multicultural environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for this Swedish brand and how your values align with their focus on friendliness and good humour.
Highlight Language Proficiency: Clearly state your language proficiency in both Norwegian and English. If you have any certifications or relevant experiences that demonstrate your language skills, be sure to include them.
Showcase Customer Service Skills: Provide specific examples of how you've successfully handled customer queries in the past. Use metrics or outcomes if possible to demonstrate your effectiveness in a customer service role.
How to prepare for a job interview at Elikya Recruitment
✨Showcase Your Language Skills
As a Norwegian Speaking Customer Service Advisor, your language proficiency is key. Be prepared to demonstrate your fluency in both Norwegian and English during the interview. Practise common customer service scenarios in both languages to show your comfort level.
✨Understand the Brand
Familiarise yourself with the company's products and values. Knowing about their furniture and decorative items will help you answer questions confidently and show your enthusiasm for the brand. This knowledge can also help you relate to customers' needs more effectively.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises where you might have to handle customer queries or complaints. Practise active listening and problem-solving techniques to demonstrate your ability to multi-task and manage customer interactions smoothly.
✨Highlight Your Adaptability
Since the role involves working in a dynamic environment, be ready to discuss examples of how you've adapted to change in previous jobs. Emphasising your flexibility and willingness to learn will resonate well with the interviewers.
