At a Glance
- Tasks: Lead a team in repairing Apple macOS devices and ensure top-notch service delivery.
- Company: Join a growing tech business focused on Apple repairs and customer satisfaction.
- Benefits: Earn up to £50,000 with gym contributions, health plans, and extra leave.
- Other info: Diverse and inclusive workplace celebrating all backgrounds and experiences.
- Why this job: Step into a leadership role and make a real impact in tech services.
- Qualifications: Must be an Apple Certified Mac Technician with strong repair and management skills.
The predicted salary is between 50000 - 50000 £ per year.
We’re looking for an experienced Technical Services Manager to lead a specialist repair and service operation, with a strong focus on Apple macOS devices and high-quality technical delivery. This is an excellent opportunity for someone with proven Apple hardware repair expertise, current or previous ACMT certification, and strong people management skills who wants to step into a visible leadership role within a growing technology business. You’ll manage a small team of skilled technicians and administrators while remaining hands‑on with advanced diagnostics, repairs, escalations, and operational oversight.
The Role
As Technical Services Manager, you will take ownership of the day-to-day performance of the team and operations, ensuring excellent service standards, efficient workflows, and strong customer outcomes.
Key Responsibilities
- Lead, coach and develop a team of technicians and support staff
- Manage all repair workflows across predominantly Apple devices with some Microsoft also
- Carry out advanced diagnostics, warranty and out-of-warranty repairs
- Act as the senior escalation point for technical and customer issues
- Use Apple GSX for repair processing, part ordering and job completion
- Manage Microsoft repair systems including ROBO
- Oversee stock control, parts ordering and supplier invoices
- Ensure SLA targets, quality standards and productivity metrics are met
- Produce repair performance reports and operational insights
- Maintain ISO processes, compliance and documentation
- Support onboarding of new repair contracts and service requirements
What We’re Looking For – Essential
- Apple Certified Mac Technician (ACMT) - current or lapsed
- Strong hands‑on experience repairing Apple Mac / macOS devices
- Experience using Apple GSX
- Previous experience leading or supervising a technical team
- Strong fault‑finding and hardware diagnostic capability
- Excellent organisation and workload prioritisation skills
- Confident handling customer escalations and service issues
- Strong communication and stakeholder management skills
Desirable
- Apple retail / Genius Bar / Lead Genius background / Apple technical management experience
- iOS repair experience
- Microsoft Surface / Windows device repair experience
- Experience in service centre or workshop operations or Apple Store as a genius or Lead Genius for a sustained period
Benefits
- Up to £50,000 salary
- Gym membership contribution
- Health Cash Plan
- Extra annual leave with service
- Birthday leave
- Long service bonus
- Free Will Writing service
- Additional employee benefits
If you’re an experienced ACMT Apple specialist or Lead Apple Genius ready to step into a broader leadership role as a Technical Services Manager, we’d love to hear from you.
Technical Services Manager (Apple / macOS Repairs) employer: Eligo Recruitment
Eligo Recruitment is an exceptional employer, offering a dynamic work environment in Maidenhead, Berkshire, where innovation meets inclusivity. As a Technical Services Manager, you will not only lead a talented team focused on Apple macOS repairs but also benefit from a comprehensive package that includes gym membership contributions, health cash plans, and additional leave for long service. With a strong emphasis on employee growth and a commitment to diversity, Eligo fosters a culture where every individual can thrive and contribute meaningfully to the team's success.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager (Apple / macOS Repairs)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who have experience with Apple products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with macOS repairs, consider creating a portfolio or a video showcasing your work. This can really set you apart when you’re meeting potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Apple devices. We recommend practising with a friend or using mock interview platforms to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Technical Services Manager (Apple / macOS Repairs)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Apple repair expertise and any relevant certifications like ACMT. We want to see how your experience aligns with the role, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Services Manager role. Share specific examples of your leadership experience and technical know-how.
Showcase Your Team Management Skills:Since this role involves leading a team, make sure to highlight your people management skills in your application. We love to see how you’ve coached or developed others in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Eligo Recruitment
✨Know Your Apple Stuff
Make sure you brush up on your Apple hardware repair knowledge. Be ready to discuss specific macOS devices you've worked on and any advanced diagnostics you've performed. This will show that you're not just familiar with the tech, but that you can handle the hands-on aspects of the role.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've led or coached others in the past. Think about specific situations where you resolved conflicts or improved team performance, as this will demonstrate your capability to lead effectively.
✨Familiarise Yourself with Repair Systems
Get to know Apple GSX and any other relevant repair systems like ROBO. If you have experience using these platforms, mention it during the interview. If not, do a bit of research so you can speak confidently about how you would manage repair workflows and stock control.
✨Prepare for Customer Scenarios
As a Technical Services Manager, you'll need to handle customer escalations. Think of a few challenging customer service scenarios you've faced and how you resolved them. This will highlight your problem-solving skills and ability to maintain high service standards under pressure.
