Support Engineer

Support Engineer

Full-Time 36000 - 60000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Develop and support enterprise software systems using Perl and Linux.
  • Company: B2B enterprise company with a focus on innovation and collaboration.
  • Benefits: Flexible working arrangements and a supportive team environment.
  • Why this job: Join a dynamic team and tackle complex technical challenges.
  • Qualifications: Strong Perl skills and experience in Linux environments.
  • Other info: Diversity and inclusion are at the heart of our company culture.

The predicted salary is between 36000 - 60000 £ per year.

A B2B enterprise company is seeking a Support Developer to elevate and maintain enterprise software systems. This role requires strong Perl development skills (which can be taught), hands-on Linux experience, and a talent for delivering top-tier technical support across mission-critical platforms. The successful candidate will work closely with engineering and support teams to troubleshoot, maintain, and enhance existing solutions.

Responsibilities

  • Develop, maintain, and support applications primarily written in Perl.
  • Provide technical support and troubleshooting for production systems.
  • Work extensively in Linux environments, including scripting and system-level diagnostics.
  • Analyse logs, identify root causes, and resolve complex technical issues.
  • Collaborate with internal teams to implement fixes, enhancements, and optimisations.
  • Manage deployments, upgrades, and ongoing maintenance of software solutions.
  • Document solutions, processes, and technical procedures clearly and thoroughly.

Required Skills and Experience

  • Strong commercial experience with Perl development.
  • Proven experience supporting applications in Linux environments.
  • Background in technical support, systems support, or production support roles.
  • Solid understanding of scripting, automation, and troubleshooting methodologies.
  • Experience working with databases and SQL.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills with the ability to engage technical and non-technical stakeholders.

Desirable Experience

  • Experience supporting SaaS or enterprise software platforms.
  • Familiarity with shell scripting and automation tools.
  • Exposure to monitoring, logging, or ticketing systems.
  • Experience working in a fast-paced, support-driven engineering environment.

What the Company Offers

  • A challenging technical role with focus on Perl, Linux, and support.
  • Flexible working arrangements.
  • Opportunity to work with experienced engineers on complex, high-impact systems.
  • A collaborative, high-energy, and supportive team environment.

Support Engineer employer: Eligo Recruitment

As a leading B2B enterprise company, we pride ourselves on being an excellent employer by offering a challenging technical role that focuses on Perl and Linux support within a collaborative and high-energy team environment. Our flexible working arrangements and commitment to employee growth ensure that you will have the opportunity to work alongside experienced engineers on complex systems while contributing to a diverse and inclusive workplace that values every individual's unique background and experiences.
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Contact Detail:

Eligo Recruitment Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Support Engineer

✨Tip Number 1

Network like a pro! Reach out to folks in your industry, especially those who work at companies you're eyeing. A friendly chat can lead to insider info and maybe even a referral!

✨Tip Number 2

Show off your skills! If you’ve got a portfolio or GitHub with Perl projects, flaunt it. It’s a great way to demonstrate your expertise and passion for the tech.

✨Tip Number 3

Prepare for the technical interview! Brush up on your Linux skills and be ready to troubleshoot on the spot. Practising common scenarios can really boost your confidence.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!

We think you need these skills to ace Support Engineer

Perl Development
Linux Experience
Technical Support
Troubleshooting
Scripting
System-Level Diagnostics
Log Analysis
Root Cause Identification
Database Management
SQL
Problem-Solving Skills
Analytical Skills
Communication Skills
Collaboration

Some tips for your application 🫡

Show Off Your Perl Skills: Make sure to highlight your Perl development experience in your application. If you’ve worked on any projects or have specific examples, share them! We love seeing how you’ve used your skills in real-world scenarios.

Talk About Your Linux Experience: Since this role involves a lot of work in Linux environments, don’t forget to mention your hands-on experience. Whether it’s scripting or system diagnostics, let us know how you’ve tackled challenges in Linux!

Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and structure your thoughts well. We appreciate applications that are easy to read and get straight to the point!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!

How to prepare for a job interview at Eligo Recruitment

✨Know Your Perl Inside Out

Make sure you brush up on your Perl skills before the interview. Be ready to discuss your past projects and how you've used Perl to solve problems. If you can, prepare a few examples of code snippets or applications you've developed.

✨Get Comfortable with Linux

Since this role requires hands-on Linux experience, familiarise yourself with common commands and system-level diagnostics. Practise troubleshooting scenarios that might come up in the interview, as demonstrating your comfort with Linux will impress the interviewers.

✨Showcase Your Problem-Solving Skills

Prepare to discuss specific technical challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to follow your thought process.

✨Communicate Clearly and Confidently

Strong communication skills are key for this position. Practise explaining complex technical concepts in simple terms, as you'll need to engage both technical and non-technical stakeholders. Remember, clarity can set you apart from other candidates!

Support Engineer
Eligo Recruitment
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