At a Glance
- Tasks: Provide first-line technical support and troubleshoot engineering problems for customers.
- Company: Respected UK engineering manufacturer specialising in access automation and control solutions.
- Benefits: Competitive salary, full training, stable office environment, and excellent career prospects.
- Other info: Join a supportive team and develop into a product specialist.
- Why this job: Use your engineering skills in a structured role with a focus on customer support.
- Qualifications: Background in engineering or technical fields with problem-solving skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Basingstoke, Hampshire, South East, England
Salary: 30,000 - 35,000 per annum
Office Based – Basingstoke
Monday to Friday | 30,000 – 35,000 + Full Training & Development
Are you an engineer, electrician or technician looking to move into a more structured role where you can use your technical knowledge without being on the road every day? Are you looking for a position where you can still solve real engineering problems, support customers and work with technical products but with the stability of an office-based environment? This is a fantastic opportunity to join a highly respected UK engineering manufacturer specialising in access automation, parking systems and access control solutions.
We are recruiting a Product Support Engineer / 1st Line Technical Support Engineer who will become a key technical contact for customers, providing practical support, troubleshooting advice and product guidance across a specialist engineering portfolio. This is not an IT support role. We are looking for someone with an engineering mindset - someone who understands electrical, mechanical or automation principles and enjoys diagnosing problems, helping customers and developing specialist product knowledge.
The Opportunity:
- Provide first-line technical support to customers, installers and engineers across the UK.
- Act as the first point of contact for technical enquiries, helping with:
- Product selection and application advice
- Spare parts identification
- Installation guidance
- Programming support
- Fault finding and troubleshooting
- Technical queries from customers and engineers
You will work closely with the Technical Manager and wider engineering team, developing your knowledge of the product range and becoming a trusted source of technical expertise. This is a fully office-based Monday–Friday role, giving you the opportunity to move away from field-based work, travel and unpredictable call-outs while remaining close to engineering problem solving.
Who Would This Suit?
This role would be ideal for someone from an engineering or technical background who wants to develop into a specialist support position. Suitable backgrounds include:
- Electrical Engineers looking to move off the tools
- Electricians / Electrical Improvers
- Field Service Engineers looking for a more stable role
- Installation Engineers
- Automation Engineers
- Mechanical Engineers
- Junior Engineers wanting career development
- Engineers working with access control, doors, gates, barriers or similar systems
The key requirement is a practical technical understanding, a problem-solving mindset and the confidence to communicate with customers.
Why Consider This Role?
- Perhaps you are spending too much time travelling between jobs
- Tired of emergency call-outs and unpredictable hours
- Looking for better work-life balance
- Ready for a cleaner, more structured working environment
- Interested in developing specialist technical expertise
- Looking for a long-term career within engineering support
This is an opportunity to take your existing technical knowledge and develop into a product specialist.
Key Responsibilities:
- Provide first-line technical support to customers and installers
- Handle incoming technical enquiries via telephone and email
- Diagnose faults and provide troubleshooting support
- Assist customers with installation and programming queries
- Identify spare parts and replacement components
- Escalate complex technical issues when required
- Maintain accurate records of customer queries
- Work closely with engineering and technical teams
- Build strong product knowledge through training and development
- Deliver excellent customer service and technical guidance
About You:
You will ideally have:
- Practical experience within an electrical, electronic, mechanical or engineering environment
- Understanding of basic electrical and/or mechanical principles
- Experience with fault finding or technical problem solving
- Strong communication skills
- Confidence speaking with customers and engineers
- A willingness to learn specialist products and systems
- A professional approach with good attention to detail
The Package:
- Salary: 30,000 – 35,000
- Location: Basingstoke
- Hours: Monday to Friday (office based)
- Benefits include:
- Full product and system training
- Opportunity to become a technical specialist
- Stable role with a respected engineering manufacturer
- Excellent long-term career prospects
- Supportive technical team environment
This is a fantastic opportunity for someone with an engineering background who wants to move into a professional 1st Line Technical Support Engineer role, developing specialist knowledge while enjoying greater stability and career progression. If you have the technical ability and want to move into a customer-facing engineering support position, apply today.
Product Support Engineer in Southampton employer: Eligo Recruitment
Join a dynamic and remote-friendly team at a leading global security integrator, where your role as a Design Estimator will not only allow you to work on high-profile international projects but also provide ample opportunities for career growth and collaboration with experienced professionals. With a competitive salary and a strong commitment to diversity and inclusion, this company fosters a supportive work culture that values technical excellence and teamwork, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer in Southampton
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Product Support Engineer role you’re after at Eligo Recruitment.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Eligo Recruitment a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Eligo Recruitment.
✨Apply Through Company Websites
When you spot a role like Product Support Engineer at Eligo Recruitment, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Product Support Engineer in Southampton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Product Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Eligo Recruitment a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Eligo Recruitment specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Eligo Recruitment
✨Brush Up on Core Engineering Principles
Before heading into the interview with Eligo Recruitment, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Eligo Recruitment want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
