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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage Apple devices in a creative environment.
- Company: Join a globally recognised media agency with a vibrant culture.
- Benefits: Enjoy 25 days leave, pension scheme, and a friendly work atmosphere.
- Other info: Collaborative culture that values diversity and personal growth.
- Why this job: Be part of an innovative team and enhance your tech skills with macOS expertise.
- Qualifications: 2+ years in IT support with strong macOS troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
A globally established media agency with 1,000 employees across international offices is seeking a macOS focused Senior IT Support Engineer with Jamf, Okta and Google Workspace experience to join its London team. The company is recognised for award-winning campaigns delivered to major global brands. This is an excellent opportunity for an experienced macOS and Jamf IT support professional who thrives in a creative, fast-paced environment and wants to further develop their expertise within an Apple-centric infrastructure using Jamf.
Role
Working within a small IT team, you will provide high-quality end-user support across the London office and remote global users. The environment is predominantly Mac-based, and the role requires strong macOS expertise along with exposure to modern identity, security, and networking platforms such as Google Workspace and Okta. This is a fully office-based position to ensure consistent on-site support coverage.
Key Responsibilities
- Provide 1st/2nd line technical support to internal users
- Configure and deploy hardware for employees and freelancers
- Administer user accounts and access permissions
- Support Apple devices (macOS, iOS, tvOS)
- Manage and maintain Google Workspace environment
- Deliver remote support to UK and international teams
- Maintain accurate documentation and improve support processes
- Assist a sister company based within the same London office
Technical Environment
- Apple macOS & hardware
- JAMF (100 certified minimum; exposure to 200 level desirable)
- Google Workspace (Gmail, Drive, Groups, Calendar)
- Okta (or similar identity management tools)
- CrowdStrike Falcon
- Juniper switching & SonicWall firewalls
- Cisco Meraki access points
- Adobe Creative Cloud
- Video conferencing platforms (Google Meet, Zoom, Microsoft Teams)
- Basic Windows support
Required Experience
- Minimum 2 years in an IT Support role
- Strong macOS troubleshooting (GUI & terminal)
- Experience in fast-paced environments (agency/creative sector advantageous)
- Helpdesk/ticketing system experience
- Excellent communication and customer service skills
- Strong organisational and time management abilities
Desirable Skills
- Advanced JAMF or macOS MDM knowledge
- Shell scripting or automation experience
- Understanding of ISO 27001, SOC II, or similar security frameworks
- Familiarity with ITIL v4 practices
Personal Attributes
- Proactive and solutions-focused
- Strong sense of ownership and accountability
- Confident communicator with internal stakeholders
- Eager to learn and develop technical skills
Benefits
- 25 days annual leave
- Pension scheme
- Life assurance
- Supportive leadership and collaborative culture
- Friendly, social working environment
- Trusted to work autonomously without micromanagement
Senior IT Support employer: Eligo Recruitment
Contact Detail:
Eligo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could give you the edge.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just a tech whiz but also a great fit for their team. Tailor your answers to reflect how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are talking about your experience with macOS, Jamf, and Google Workspace, the better you'll come across.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Senior IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your macOS expertise and experience with Jamf, Okta, and Google Workspace. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your background makes you a perfect fit for the Senior IT Support Engineer role. Keep it engaging and personal!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who are proactive and solutions-focused, so share those stories that demonstrate your ability to think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at Eligo Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your macOS expertise, especially with tools like Jamf and Google Workspace. Be ready to discuss specific scenarios where you've used these technologies to solve problems or improve processes.
✨Showcase Your Customer Service Skills
Since this role involves providing support to internal users, prepare examples that highlight your excellent communication and customer service skills. Think of times when you turned a frustrated user into a satisfied one!
✨Demonstrate Your Problem-Solving Mindset
Be prepared to tackle hypothetical technical issues during the interview. Show how you approach troubleshooting and problem-solving, especially in a fast-paced environment. They’ll want to see your proactive and solutions-focused attitude.
✨Familiarise Yourself with the Company Culture
Research the company’s recent projects and campaigns. Understanding their creative environment will help you align your answers with their values and demonstrate your enthusiasm for joining their team.