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- Tasks: Lead the evolution of our Configuration Management practice and ensure data integrity.
- Company: Join a forward-thinking company focused on digital transformation.
- Benefits: Competitive day rate, remote work, and potential for contract extension.
- Why this job: Be at the forefront of IT innovation and make a real impact.
- Qualifications: Experience with ITSM platforms and strong data management skills.
- Other info: Remote-first role with occasional travel to Cheshire for key events.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote (with occasional travel to Cheshire)
Duration: 12 Months (with potential for extension)
Start Date: February 2026
Rate: Competitive Day Rate (Outside IR35) or FTC salary
Role Overview
We are looking for an experienced CMDB Expert to spearhead the maturation of our Configuration Management practice. You will be responsible for ensuring the integrity, accuracy, and health of our IT ecosystem’s "single source of truth."
Responsibilities
- CMDB Governance & Strategy: Define and implement the end-to-end Configuration Management process, ensuring alignment with ITIL 4 frameworks.
- Data Integrity & Health: Design and monitor health dashboards focused on the "Three Cs": Completeness, Correctness, and Compliance.
- Discovery & Integration: Manage automated discovery tools (e.g., ServiceNow Discovery, BMC Helix, or Azure/AWS native tools) and integrate 3rd party data sources using Identification and Reconciliation Engines (IRE).
- Service Mapping: Build and maintain complex relationship maps to provide clear visibility into business service dependencies.
- Stakeholder Engagement: Work closely with Change, Incident, and Asset Management teams to ensure the CMDB provides actionable value across the IT lifecycle.
- Audit & Remediation: Lead regular audits of the CMDB data and drive remediation activities to close gaps.
Technical Toolkit
- Platform Expertise: Deep hands-on experience with major ITSM platforms (ServiceNow preferred, but BMC Helix or similar considered).
- Discovery Tools: Proven track record in configuring automated discovery and service mapping in hybrid-cloud environments.
- CSDM Knowledge: A strong understanding of the Common Service Data Model (CSDM) and how to apply it to drive business outcomes.
- Data Literacy: Expert-level skills in data normalization, reconciliation rules, and SQL or similar query languages.
- Soft Skills: The ability to translate complex technical dependencies into clear business impact for stakeholders in Cheshire and beyond.
Working Pattern
- Remote-First: This role is primarily remote.
- Face-to-Face: You will be required to travel to our Cheshire office for key project milestones, strategy workshops, or team-building sessions (typically 2-3 days per month).
Why Apply?
This is a critical, long-term project at the heart of our digital transformation. While the initial contract is for 12 months, the roadmap for our CMDB maturity extends well into 2027, offering significant potential for extension for the right candidate.
CMDB Expert in Manchester employer: Eligo Recruitment
Contact Detail:
Eligo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CMDB Expert in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with CMDBs or ITSM platforms. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your experience with CMDB governance and strategy. This can be a great conversation starter during interviews and shows you're serious about the role.
✨Tip Number 3
Prepare for the interview by brushing up on ITIL 4 frameworks and the Common Service Data Model. We want you to be able to discuss how you've applied these concepts in past roles, so think of specific examples to share.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace CMDB Expert in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CMDB Expert role. Highlight your experience with ITSM platforms and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Configuration Management and how you can contribute to our digital transformation. Keep it engaging and relevant to the job description.
Showcase Your Technical Skills: Don’t forget to highlight your technical toolkit! Mention your hands-on experience with discovery tools and your understanding of the Common Service Data Model. We love seeing candidates who can demonstrate their expertise clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at Eligo Recruitment
✨Know Your CMDB Inside Out
Before the interview, make sure you’re well-versed in the specifics of Configuration Management and ITIL 4 frameworks. Brush up on your knowledge of automated discovery tools like ServiceNow and BMC Helix, as well as the Common Service Data Model (CSDM). This will help you confidently discuss how you can contribute to the company's CMDB maturity.
✨Showcase Your Data Skills
Be prepared to demonstrate your expertise in data integrity and health. Bring examples of how you've designed health dashboards or managed data reconciliation in past roles. Highlight your SQL skills and any experience with data normalisation, as these are crucial for the role.
✨Engage with Stakeholders
Since stakeholder engagement is key, think of examples where you’ve successfully collaborated with teams like Change, Incident, or Asset Management. Be ready to explain how you translated complex technical information into actionable insights for non-technical stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare to discuss how you would handle audits of CMDB data or drive remediation activities. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
