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- Tasks: Lead a team in repairing Apple macOS devices and ensure top-notch service delivery.
- Company: Join a growing tech business focused on Apple repairs and customer satisfaction.
- Benefits: Earn up to £50,000 plus gym membership, health cash plan, and extra leave.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Step into a leadership role and make a real impact in the tech repair industry.
- Qualifications: ACMT certification and experience in Apple hardware repairs are essential.
The predicted salary is between 50000 - 50000 £ per year.
Maidenhead, Berkshire | Full-Time | Up to £50,000 + Benefits
Lead a Specialist Apple-Focused Technical Services Team
We’re looking for an experienced Technical Services Manager to lead a specialist repair and service operation, with a strong focus on Apple macOS devices and high-quality technical delivery. This is an excellent opportunity for someone with proven Apple hardware repair expertise, current or previous ACMT certification, and strong people management skills who wants to step into a visible leadership role within a growing technology business.
You’ll manage a small team of skilled technicians and administrators while remaining hands-on with advanced diagnostics, repairs, escalations, and operational oversight.
The Role
As Technical Services Manager, you will take ownership of the day-to-day performance of the team and operations, ensuring excellent service standards, efficient workflows, and strong customer outcomes.
Key Responsibilities
- Lead, coach and develop a team of technicians and support staff
- Manage all repair workflows across predominantly Apple devices with some Microsoft also
- Carry out advanced diagnostics, warranty and out-of-warranty repairs
- Act as the senior escalation point for technical and customer issues
- Use Apple GSX for repair processing, part ordering and job completion
- Manage Microsoft repair systems including ROBO
- Oversee stock control, parts ordering and supplier invoices
- Ensure SLA targets, quality standards and productivity metrics are met
- Produce repair performance reports and operational insights
- Maintain ISO processes, compliance and documentation
- Support onboarding of new repair contracts and service requirements
What We’re Looking For
Essential
- Apple Certified Mac Technician (ACMT) - current or lapsed
- Strong hands-on experience repairing Apple Mac / macOS devices
- Experience using Apple GSX
- Previous experience leading or supervising a technical team
- Strong fault-finding and hardware diagnostic capability
- Excellent organisation and workload prioritisation skills
- Confident handling customer escalations and service issues
- Strong communication and stakeholder management skills
Desirable
- Apple retail / Genius Bar / Lead Genius background/Apple technical management experience
- iOS repair experience
- Microsoft Surface / Windows device repair experience
- Experience in service centre or workshop operations or Apple Store as a genius or Lead Genius for a sustained period
Benefits
- Up to £50,000 salary
- Gym membership contribution
- Health Cash Plan
- Extra annual leave with service
- Birthday leave
- Long service bonus
- Free Will Writing service
- Additional employee benefits
If you’re an experienced ACMT Apple specialist or Lead Apple Genius ready to step into a broader leadership role as a Technical Services Manager, we’d love to hear from you.
Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Technical Services Manager (Apple / macOS Repairs) in Maidenhead employer: Eligo Recruitment
Contact Detail:
Eligo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager (Apple / macOS Repairs) in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who have experience with Apple products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with macOS repairs, consider creating a portfolio or a video showcasing your work. This can really set you apart when you’re in front of potential employers.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to Apple devices. We recommend practising with a friend or using mock interviews to build your confidence and nail those tricky questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are ready to lead a team in delivering top-notch service.
We think you need these skills to ace Technical Services Manager (Apple / macOS Repairs) in Maidenhead
Some tips for your application 🫡
Show Off Your Apple Skills: Make sure to highlight your Apple Certified Mac Technician (ACMT) status and any hands-on experience you have with macOS devices. We want to see your expertise shine through in your application!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences mentioned in the job description. We love seeing how you align with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Eligo Recruitment
✨Know Your Apple Stuff
Make sure you brush up on your Apple hardware repair knowledge, especially macOS devices. Be ready to discuss your hands-on experience and any specific repairs you've tackled. This will show that you're not just a manager but also a tech-savvy leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coached technicians or resolved escalated customer issues. Highlighting your people management skills will be key to demonstrating your fit for this role.
✨Familiarise Yourself with Apple GSX
Since you'll be using Apple GSX for repair processing, make sure you know how it works. If you have experience with it, share specific instances where it helped streamline your workflow or improve service delivery.
✨Prepare for Customer Scenarios
Think about potential customer escalations you might face in this role. Prepare responses that showcase your problem-solving skills and ability to maintain high service standards. This will demonstrate your readiness to handle the challenges of the position.