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- Tasks: Lead a team in repairing Apple macOS devices and ensure top-notch service delivery.
- Company: Join a growing tech business with a focus on innovation and quality.
- Benefits: Earn up to £50,000, enjoy gym contributions, health plans, and extra leave.
- Other info: Diverse and inclusive workplace that values every individual.
- Why this job: Step into a leadership role and make a real impact in tech repairs.
- Qualifications: Must be an Apple Certified Mac Technician with strong repair experience.
The predicted salary is between 50000 - 50000 £ per year.
Maidenhead, Berkshire | Full Time | Up to £50,000 Benefits
We’re looking for an experienced Technical Services Manager to lead a specialist repair and service operation, with a strong focus on Apple macOS devices and high-quality technical delivery. This is an excellent opportunity for someone with proven Apple hardware repair expertise, current or previous ACMT certification, and strong people management skills who wants to step into a visible leadership role within a growing technology business.
You’ll manage a small team of skilled technicians and administrators while remaining hands-on with advanced diagnostics, repairs, escalations, and operational oversight.
The Role
As Technical Services Manager, you will take ownership of the day-to-day performance of the team and operations, ensuring excellent service standards, efficient workflows, and strong customer outcomes.
- Lead, coach and develop a team of technicians and support staff
- Manage all repair workflows across predominantly Apple devices with some Microsoft also
- Carry out advanced diagnostics, warranty and out-of-warranty repairs
- Act as the senior escalation point for technical and customer issues
- Use Apple GSX for repair processing, part ordering and job completion
- Manage Microsoft repair systems including ROBO
- Oversee stock control, parts ordering and supplier invoices
- Ensure SLA targets, quality standards and productivity metrics are met
- Produce repair performance reports and operational insights
- Maintain ISO processes, compliance and documentation
- Support onboarding of new repair contracts and service requirements
What We’re Looking For – Essential
- Apple Certified Mac Technician (ACMT) - current or lapsed
- Strong hands-on experience repairing Apple Mac / macOS devices
- Experience using Apple GSX
- Previous experience leading or supervising a technical team
- Strong fault-finding and hardware diagnostic capability
- Excellent organisation and workload prioritisation skills
- Confident handling customer escalations and service issues
- Strong communication and stakeholder management skills
Desirable
- Apple retail / Genius Bar / Lead Genius background / Apple technical management experience
- iOS repair experience
- Microsoft Surface / Windows device repair experience
- Experience in service centre or workshop operations or Apple Store as a genius or Lead Genius for a sustained period
Benefits
- Up to £50,000 salary
- Gym membership contribution
- Health Cash Plan
- Extra annual leave with service
- Birthday leave
- Long service bonus
- Free Will Writing service
- Additional employee benefits
If you’re an experienced ACMT Apple specialist or Lead Apple Genius ready to step into a broader leadership role as a Technical Services Manager, we’d love to hear from you.
Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Technical Services Manager (Apple / macOS Repairs) in London employer: Eligo Recruitment
Contact Detail:
Eligo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager (Apple / macOS Repairs) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who have experience with Apple products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with macOS repairs, consider creating a portfolio or a video showcasing your work. This can really set you apart when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Apple devices. We recommend practising your answers with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are ready to lead a team in delivering top-notch service.
We think you need these skills to ace Technical Services Manager (Apple / macOS Repairs) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Apple repair expertise and any relevant certifications like ACMT. We want to see how your experience aligns with the role, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Services Manager role. Share specific examples of your leadership experience and technical know-how.
Showcase Your Team Management Skills: Since this role involves leading a team, make sure to mention any previous experience managing or coaching others. We love seeing how you’ve developed teams and improved service delivery in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Eligo Recruitment
✨Know Your Apple Stuff
Make sure you brush up on your Apple hardware repair knowledge. Be ready to discuss your experience with macOS devices and any specific repairs you've handled. Highlight your ACMT certification and how it has helped you in your previous roles.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've led or coached others in the past. Talk about your approach to team management, how you handle escalations, and any successful outcomes from your leadership.
✨Familiarise Yourself with Repair Systems
Get comfortable with Apple GSX and Microsoft repair systems like ROBO. If you have experience using these platforms, mention it during the interview. If not, do a bit of research to understand their functionalities and how they fit into the repair process.
✨Prepare for Customer Scenarios
Think of some challenging customer service situations you've faced and how you resolved them. This role requires strong communication skills, so be ready to demonstrate your ability to handle escalations and maintain excellent service standards.