At a Glance
- Tasks: Provide hands-on IT support and solve complex technical issues in a macOS environment.
- Company: Dynamic media agency in Central London with a friendly, collaborative culture.
- Benefits: Competitive salary, great perks, and a central London office location.
- Other info: Opportunity for career growth and exposure to modern workplace technologies.
- Why this job: Join a passionate team and make a real impact while developing your skills.
- Qualifications: Strong macOS support experience and excellent customer service skills required.
The predicted salary is between 38250 - 46750 £ per year.
Are you passionate about macOS and enjoy being the person others turn to when they need help solving a technical problem? Join a dynamic and established media agency in Central London, working in a friendly, collaborative and people-focused environment. We’re looking for an experienced, hands-on Senior IT Support Engineer to join a macOS-focused technology function. This is a fantastic opportunity for someone with strong Apple and Jamf experience who enjoys combining technical problem-solving with excellent customer service and supporting the development of others.
What You’ll Get
- Competitive salary and benefits
- A friendly, collaborative and informal working environment
- A central London W1 office location
- The opportunity to work in a predominantly macOS-focused environment
- Exposure to a broad range of modern workplace technologies
- The chance to take on increasing responsibility as your career develops
What You’ll Be Doing
- Provide high-quality, hands-on IT support to users across the business
- Act as a key point of escalation for more complex technical issues
- Support a predominantly macOS and Apple environment
- Administer and support Jamf Pro
- Manage MacBooks, iPhones and other Apple technology
- Support Google Workspace and Microsoft 365
- Work with other technologies like Entra ID, Intune and endpoint management tools
- Support a smaller Windows environment where required
- Manage device provisioning, deployment, patching and lifecycle activities
- Support joiners, movers and leavers
- Troubleshoot hardware, software, connectivity and user issues
- Maintain documentation and knowledge resources
- Identify opportunities to improve processes and automate repetitive tasks
- Provide technical guidance and mentoring to more junior team members
- Work closely with users and colleagues in a highly visible, office-based role
What You Bring
- Strong commercial experience within IT support or end-user technology
- Excellent macOS / Apple support knowledge
- Hands-on experience with Jamf Pro
- Good knowledge of Google Workspace and/or Microsoft 365
- Experience with endpoint and device management
- Exposure to other technologies such as Intune and Entra ID
- The ability to support both Apple and Windows environments
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer-service skills
- Confidence taking ownership of complex and escalated issues
- A collaborative approach and willingness to share knowledge with others
Bonus Points
- Experience in a media, creative or fast-paced environment
- Experience with automation or scripting
- Knowledge of AI tools or AI-driven approaches to IT support
- Apple or Jamf certifications
- Experience with video conferencing and workplace technology
- Exposure to endpoint security, networking or infrastructure troubleshooting
- Bash or Python scripting
This is a great opportunity for an experienced macOS IT Support Engineer who wants to remain hands-on while taking on greater technical responsibility, becoming a trusted point of escalation and helping others develop. If you're passionate about Apple technology, macOS, Jamf Pro and great customer service and working in a genuinely friendly environment, we'd love to hear from you.
Senior macOS IT Support Engineer in London employer: Eligo Recruitment
Join a leading Conference organiser in London, where you will thrive in a dynamic work culture that values diversity and inclusivity. With a competitive salary of £30,000 plus a £3,000 bonus, this role offers excellent career growth opportunities within a well-established brand in the B2B events sector. Experience the excitement of international conferences while working alongside a passionate team dedicated to delivering exceptional events.
StudySmarter Expert Advice🤫
We think this is how you could land Senior macOS IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Eligo Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Eligo Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Eligo Recruitment!
✨Direct Apply to Eligo Recruitment
Let's not forget to apply directly through the Eligo Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior macOS IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Eligo Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Eligo Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Eligo Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
